SAECO SUP 012DR The mil turns too a long time what puts the machine at fault not coffe .I connected two wire of the switch stop mile the continuous mill turn.I put another moll of occasion and the problem is identical .Is there an adjustement programing? By you thanking greeting in advance

try to large the granulates the cofee ground. inside the coffe tank is the numbering disc. try to put him exemple: is at 5 put it to 7 and make 3 coffe then the flow of coffe will go faster

Use less coffe , you are using too much , reduce the amout you are using . Presto . Also use homogenized milk , not skim , or fat free . Also use the water vapour to heat the cup before you make coffe , capuchino , caffe-latte, mocachino , espresso etc .

You can download it from this link:
http://www.gaggiaparts.com/user/Incanto%20Classic%20MANUAL%20USA[1].pdf

Hi
I am assuming your machine grinds, then clicks twice, then the brew drive starts but you never hear the pump.
If this is so? The there is a lever at the top center of the door on the right. Pull the lever back 1 click, and try again.

Here is a link to the manual
www.powner.name/vienna.pdf

Hi,

Try to clean the brewing unit and make sure the filters is clean.
/Mirran

I was a Saeco tech in Italy were i come from and i do know pretty this machine since are one of my favorite.I like solid construction machine and easy to operate.This machine is very stable,durable,and work with basic element.
Back to your problem technically could be something very easy to fix or something require a little time to troubleshhoting the real issue.

This coffe maker need to be open to check the status and troubleshooting the issue.Don`t forget to unplug the power cord first all the time.

This one are the check need to be done.

Check thermostat....some coffe maker have overheat protection thermostat and if the coffe maker was without water for a while that thermostat could be in protection.Sometimes they have a red push in for re arm .Try to push the re arm button.Check the thermo fuse(most of the time inside a silicon tube and on the top of the boiler) and check the heater element

To check the heater element you need a voltmeter (no power is necessary)
Set the meter on ohm and check if you have continuity.If you have continuity the heater is good.Check also 1 element and stick the other probe on ground to make sure no short are present.

Pls don`t forget to rate your experience

Hi,

I have in Italian

I got this coffe machine, but when I turn it on is says watertank is empty, but in watertank is a lot of water. I try input this watertank a lot of times to that machine but I have still same problem... I will die withou coffe, heeeeeelp...

On the first one, could be some loose connection- On the second problem, could be your CPU/Power Board bad. Contact SAECO customer service and ask for wiring diagram- need to check all wiring to ensure that you are getting power to all crucial connections ( from power filter, on/off switch, brewing boiler,thermostat, and CPU.) . Contact Saeco USA Inc. at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : outlet@saeco-usa.com