Question about HP Photosmart C5180 All-In-One InkJet Printer

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Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.

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Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper Paper is jammed in - c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.

  1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
  2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
  3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
  4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
    CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paper
  5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
  6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
Step three: Clear the jam from the front of the All-in-One
CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
  1. Make sure that you disconnect the power cord from the rear of the product.
  2. Open the cartridge access door. Figure 3: Open thPaper is jammed in - c00372271.gifoorc00372271.gif
  3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
    CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
  4. Close the cartridge access door.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button (c01602202.gif ) to turn on the product.

Posted on Mar 13, 2011

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Posted on Oct 20, 2012

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1 Answer

Paper stuck and can't reach from regular opening.


support site for that model http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=en&cc=us&product=1146331
heres a link to paper jams - about half way down is a video of how to clear paper jams, and past the video is a step by step guide http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00652863&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=1146331
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at the back thee is a litte door thing74e2861.jpg see where pen is - you pull the bit sticking up towards the usb and power inlets

hope this helps

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Many times you can remove jammed paper from rear area of printer.

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Several sheets of paper are stuck. How do I get them out?


First remove any paper not loaded from the tray - DO NOT use force!

The following is from the HP Website:

Clear a paper jam from the back of the All-in-One
  1. Disconnect the power cord from the back of the product.
  2. Remove the rear access door: Press the tab to the right, and then pull out the door. Figure 1: Remove the rear door c00652942.gif
  3. Gently pull the paper out of the rollers inside the product. CAUTION: If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  4. Replace the rear access door. Gently push the door toward the product until it snaps into place.

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If the machine says paper jam then the machine will not function until the paper is removed. The machine has to be disassembled and the paper removed.

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Hi there,

Paper can jam inside the printer for a number of reasons.
  • Open the cover to the printer and look inside to see if there are any pieces of paper or debris that may be blocking the print path.
  • Be sure to unplug the printer before touching anything internal to avoid electric shock. If there is something blocking the print path, remove it, close the printer, and try printing again.
  • You can also check inside the printer to see if any components have come loose.

Oct 29, 2008 | HP Photosmart C3180 All-In-One InkJet...

2 Answers

Paper Jam!!!


hi,

try this...

> unplug the power chord from the printer.
> open the rear access door.
> you will get full access to the rollers.
> remove the jammed paper gently.
> clean the rollers using a lint free cloth.
> close the rear access door.
> try to make a copy.

thats it.... if still u have the problem... contact me

thanks and regards
agnel

Mar 17, 2008 | HP Photosmart C3180 All-In-One InkJet...

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