Question about HP Photosmart C6380 All-In-One InkJet Printer

Open Question

When using Windows Fax and Scan on Win 7 with HP C6380 All-in-One I am getting "No scanners were detected" error. At the same time, printer works fine and scan used to work up until now. Thank you.

Posted by on

  • ewent Mar 13, 2011

    Thanks, but the link you provided is actually for Hitachi printer drivers.
    Did you mean to run this file PS_AIO_04_C6300_Net_Full_Win_WW_130_140.exe?
    I ran and installed it. It didn't help.
    Right now I don't see yellow question marks in Device Manager and scan for hardware changes didn't start installation Wizard.

    Did you really mean to install Hitachi driver for HP printer???



6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 112 Answers

SOURCE: HP All-in-one will not scan

I think I have the solution for you (after facing similar problem). Try installing the drivers and then go to my computer right click on the HP and select "Scan using wizard". My HP is able to scan using this method although I still can't scan using the button on the printer so if you don't mind clicking the mouse instead of the printer's button you should be fine. Let me know if it worked. Cheers, D.

Posted on Jul 14, 2007


SOURCE: hp laserjet 3050 scan problem

Это устройство редкостное гавно! Чтоб епбали разработчиков в жопу! йа всех не навижу бляяя!

Posted on Sep 24, 2008

  • 1 Answer

SOURCE: HP 3310 All in One Printer with Scanner

I have never used the scanner on my HP 3310 all in One Printer and now I need to. When I hit the scan button to scan my pictures, I ger a message on the screen of the printer that says "No Scan Optios" Refer to devise documentation to troubleshoot. Can you help me and is there a driver software that I need to install. I do not have my programs that came with the printer as we just moved and I can't find them. Can I download something from the internet to help me use this function? and also I never used the fax, but the copier and printing part of the printer works fine. Thank you for your assistance.

Posted on Sep 30, 2008

  • 1 Answer

SOURCE: HP OFFICEJET 5610V No scan options

If you get the error while trying to scan with your HP 5610v All-In-One, the easy way to scan from your printer is to click on start, go to Paint and then File, the option "From Scanner or Camera" will come up.. click there and poof - you can scan anything you want and save it where you want... Problem solved!! good luck!!!

Posted on Jan 01, 2009

  • 1684 Answers

SOURCE: HP 7590 office jet pro scanner does not communicate


The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Corporate Computer
Over 21 years of PC and printer support/repair

Posted on Jun 18, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I downloaded the driver that is supposed to work for my windows 7 computer, but it does not recognize that a scanner exists.

Good Day Imberi!

You have to browse the software driver that you downloaded and look for scanner driver. Run the installation again.
If the software driver is not complete, you can download here: You must select first the operating system and look below the drivers.

First of all, the HP C6380 must be connected locally from the PC that you are using. You can then use the scan option from your printer or scan option from the control panel of your system.

Let me know if you want me to help you further.

Jul 28, 2011 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

No scanner in HP Color LaserJet 2820 i Windows 7

Apparently HP does not have a compatible HP branded software for this particular scanner. The link below will
take you to HP where they have an FAQ on using the Fax and Scan in Widows 7. If you haven't
already tried this I would suggest giving it a try. The fax and scan wizard in Win 7, while not perfect, is still
pretty functional and allows some different options depending on the material you are scanning. Since Win
7 has been out for awhile now, I would be surprised if there was a software package released at this point.

Mar 15, 2011 | HP LaserJet 2840 All-In-One Printer

1 Answer

I have the HP Officejet 6500 printer/scanner/fax/copy. I have set it up with the USB cable (not wireless), and now every time I try and scan, it tells me: "No scan options." Help!

Are you running Windows 7 on your PC? This is a relatively common problem with this printer and Windows 7...

The fix from HP is to reinstall Windows 7... Yes. That is ridiculous.
HP considers this to be a windows problem and not a printer problem.

If you're running an OS other than Win 7 try reinstalling the drivers. You can find them here:

Jan 07, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Hp 4355 reports no scan option when running under windows 7 It will copy to the printer

There is a workaround. As you no doubt know, windows 7 doesn't install HP solution center. So, to get a scan from your printer, or to send a fax etc,. you need to go to start > All probrams > Windows Fax and Scan.
From this program you gain all the functionality of your printer/fax/scanner, however the scan buttons do not work on the printer.

Nov 16, 2010 | HP Officejet 4355 All-In-One InkJet...

1 Answer

How to use a scanner?

What OS do you have? If you have a Windows XP or 2000, download and install the full-featured software and use the HP software to scan.

If you have Vista and Win 7, HP doesn't have a full-software driver package. You will be using the drivers built into the OS.

For Vista, you can scan using the Windows Photo Gallery (File, Import from Scanner) or Paint (File, From Scanner or Camera) and with some versions Windows Fax and Scan (New Scan, File, Scan).

If you have Windows 7, Paint and Windows Fax and Scan will let you access the images/documents on the scanner.

In all cases, a good cable and ports will make scanning much less frustrating.

I hope this helps.

Cindy Wells
(alternatively, you could get third party software for Vista or 7. PaperPort is one example)

Mar 27, 2010 | HP PSC 1350v All-In-One InkJet Printer

1 Answer

How can i make my scanner work for windows 7

Win7 will load most hp printer diver once connected to the PC. If the printer is detected and the driver loaded, you can use the windows fax and scan to scan your document.

Click start ------ All Programs ------ Windows Fax and Scan

Dec 29, 2009 | Office Equipment & Supplies

1 Answer

How can I get the Windows 7 to recognize the printer as a scanner?

Currently HP has no driver for Win 7 for this product. However basic printing and scanning is possible. The procedure is explained very clearly on th HP's website.

Click here to visit the HP support page. Scroll down and you will find the instructions for scanning.

Also I have reproduced these instructions here:

ScanUse one of the following methods to scan a document. Method one: Scanning with Windows Fax and Scan
  1. Click the Windows (9e939e3.jpg ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scan .
  4. Click New Scan , and then click Scan .
Method two: Scan with Paint
  1. Click the Windows (3de3885.jpg ) icon.
  2. Click All Programs .
  3. Click Accessories .
  4. Click the Paint icon (2f86b3b.jpg), and then click From Scanner or Camera .
  5. Click Scan .
Note that the above instructions may only work after the driver is installed.

Dec 24, 2009 | HP PSC 2110 Color Printer

2 Answers

No Scan Options Error Message


Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax

When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly. Solution Scan documents using Windows Fax and Scanning or Paint. Scanning with Windows Fax and Scanning
  1. Click the Start (c00845897.gif ) icon.
  2. Click All Programs .
  3. Click Windows Fax and Scanning .
  4. Click New Scan .
  5. Click File and then click Scan .
Scanning with Paint
  1. Click Windows .
  2. Click All Programs .
  3. Click Accessories .
  4. Click Paint .
  5. Click File and then click From Scanner or Camera .
  6. Click Scan .
Cause The drivers in the Windows Vista operating system do not support button press functionality on the printer. link to above info from HP

Dec 11, 2007 | HP OfficeJet 6210 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart C6380 All-In-One InkJet Printer Logo

Related Topics:

255 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides