Question about RIM BlackBerry Curve 8520 Smartphone

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I was downloading a clip from the internet where after my bb went off when i tried putting it back on it said app error 532 after which i reset it and nothing happened. i even took out the barttery and still nothing so please help me

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Hi,

Welcome to Fixya. The first thing - try battery pull. When device is on remove the battery, wait a minute and turn the battery back to the device.

If it won't help then wipe the device memory via the following steps:

1. Backup all sensitive data from usb-connected device via BlackBerry Desktop Manager.

2. Wipe the device memory.

3. Restore the data you saved on the step 1.

If you have questions please let me know. Thanks for using Fixya

Posted on Mar 13, 2011

  • jerushadooki Mar 13, 2011

    ok i understant that but my bb is not picking up on my laptop and how do i wipe the device memory

  • Rofel Lantican
    Rofel Lantican Mar 13, 2011

    Do you have thge BB desktop manager on your computer. What i mean to wipe the device memory is to remove everything that is saved specially the clip that you have downloaded. Thats why you need to back it up.

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