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Posted on Jan 02, 2017
Hi Luza, A 5100 error is a carriage problem. That means it could be the code strip, carriage assembly or logic board. First make sure nothing is keeping the print head from moving all the way across the printer. If the smallest thing blocks the head from going all the way across it will generate this error. You'll want to look hard for ANY obstructions anywhere. Throughly check the gears and rollers for obstructions too. Second the code strip (or timing strip) is the 1/4 inch plastic strip that runs across the printer and through the head carriage. It's got supports on both sides. If becomes dislodged it will generate this error. (it's got a tesnsion spring on one end) I have a feeling that is your problem. That somehow when you replaced the cartridges you may have dislodged the code strip. That might account for not being able to correctly align the print head too. Make sure it's straight, level and secure. Also make sure it's not dirty. Grease or dirt on the code strip can generate a 5100 error. You can clean it with a damp cloth (water) but be careful if your going to remove it from it's anchors. You can try cleaning the steele bar that the carriage runs across as well, but you'll have to lube it back up with a cloth dampened with some 3 in 1 oil or a light machine oil. If none of that works and your ABSOLUTLY SURE there is nothing in there blocking the printer then it must be either the carriage assembly or logic board. If either is the problem you're going to need service on the unit or a new printer. I hope this helps. Please let me know how you make out, Dude
Posted on Nov 17, 2006
SOURCE: cartridge alignment
I understand that you are receiving the message to align print cartridges when ever you print.
This happens due to various of reasons.
Below are the possible causes of the issue that you are experiencing with.
The most common reason is an ink cartridge that has one of the following problems:
1.One of the print cartridges is low or out of ink. Black and all three colors must available.
2.The paper has already been printed on or is colored paper.
3.Protective tape on a new print cartridge has not been removed.
4.Contacts on the print cartridge are not meeting the contacts in the print carriage correctly.
5.Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.
6.The print cartridge is defective.
So, make sure that ink cartridges have sufficient amount of ink and are of genuine HP should not be refilled or remanufactured.
Clean the cartridges by following the below given instructions:
Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom.
Align the print cartridges by following below given instrucions:
To align the cartridges from All-in-One
1. Press Setup.
2. Press 5, then press 2. This selects the Maintenance menu, then selects the Align Print Cartridge option. A page prints to confirm alignment. You can either discard or recycle this page.
Even if the issue persists, bypass the alignment by following the below given instructions:
Press Enter and Setup simultaneously when align message is prompted on the All-in-One.
Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.
Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
This should resolve the issue.
Posted on Jan 12, 2008
You could try to turn off printer.
Unplug printer from electrical outlet.
Wait at least 15 minutes, this will let the printer to clear memory.
Plug back in printer and turn on. Do a cleaning cycle.
The cleaning cycle will insured a good alignment page.
Posted on Jan 11, 2011
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