Question about Office Equipment & Supplies

Open Question

Canon MX870 Printer. Unable to align print heads. When attempting to print the head alignment value, the printer makes a good start, but comes to a very noisy halt, and displays error 5100. I have tried about 10 times all to no avail. Advice would be appreciated.

Posted by on

5 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

El Duderino
  • 47 Answers

SOURCE: Error 5100 - what does this mean?

Hi Luza, A 5100 error is a carriage problem. That means it could be the code strip, carriage assembly or logic board. First make sure nothing is keeping the print head from moving all the way across the printer. If the smallest thing blocks the head from going all the way across it will generate this error. You'll want to look hard for ANY obstructions anywhere. Throughly check the gears and rollers for obstructions too. Second the code strip (or timing strip) is the 1/4 inch plastic strip that runs across the printer and through the head carriage. It's got supports on both sides. If becomes dislodged it will generate this error. (it's got a tesnsion spring on one end) I have a feeling that is your problem. That somehow when you replaced the cartridges you may have dislodged the code strip. That might account for not being able to correctly align the print head too. Make sure it's straight, level and secure. Also make sure it's not dirty. Grease or dirt on the code strip can generate a 5100 error. You can clean it with a damp cloth (water) but be careful if your going to remove it from it's anchors. You can try cleaning the steele bar that the carriage runs across as well, but you'll have to lube it back up with a cloth dampened with some 3 in 1 oil or a light machine oil. If none of that works and your ABSOLUTLY SURE there is nothing in there blocking the printer then it must be either the carriage assembly or logic board. If either is the problem you're going to need service on the unit or a new printer. I hope this helps. Please let me know how you make out, Dude

Posted on Nov 17, 2006

  • 57 Answers

SOURCE: cartridge alignment

Hi,

I understand that you are receiving the message to align print cartridges when ever you print.

This happens due to various of reasons.

Below are the possible causes of the issue that you are experiencing with.

The most common reason is an ink cartridge that has one of the following problems:
1.One of the print cartridges is low or out of ink. Black and all three colors must available.
2.The paper has already been printed on or is colored paper.
3.Protective tape on a new print cartridge has not been removed.
4.Contacts on the print cartridge are not meeting the contacts in the print carriage correctly.
5.Cartridge is remanufactured or refilled. Refilled or remanufactured ink cartridges may have been damaged during the refilling process or have clogged ink nozzles.

6.The print cartridge is defective.

So, make sure that ink cartridges have sufficient amount of ink and are of genuine HP should not be refilled or remanufactured.

Clean the cartridges by following the below given instructions:

Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom.

Align the print cartridges by following below given instrucions:
To align the cartridges from All-in-One

1. Press Setup.
2. Press 5, then press 2. This selects the Maintenance menu, then selects the Align Print Cartridge option. A page prints to confirm alignment. You can either discard or recycle this page.

Even if the issue persists, bypass the alignment by following the below given instructions:

Press Enter and Setup simultaneously when align message is prompted on the All-in-One.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

2. Then, press and hold # and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
This should resolve the issue.

Regards,
Lawrence

Posted on Jan 12, 2008

mdsaeed67
  • 849 Answers

SOURCE: Print Cartridge Alignment Failure

two option:-

1. cartridge is not proper. or
2. not proper installed.

Posted on Nov 29, 2008

  • 544 Answers

SOURCE: HP officejet pro l7680 all-in-one:

You could try to turn off printer.
Unplug printer from electrical outlet.
Wait at least 15 minutes, this will let the printer to clear memory.
Plug back in printer and turn on. Do a cleaning cycle.
The cleaning cycle will insured a good alignment page.
Align printer.

Posted on Jan 11, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

What do I do with "set value" after align print head action completed


on the test print paper there should be a set of numbers there (prints automatically after align print head is done), these will need to be added into the prompt that comes up in screen after "set value" shows up, but unless a major rebuild has just been done to machine I find this is rarely needed to be done < I just select skip or done to exit that mode

Jan 20, 2016 | Canon MX300 Office All-In-One Printer

1 Answer

Canon MX870 print alignment. Only occurs


Reinstall the printer driver. Sounds like it is corrupted.

May 09, 2017 | Canon PIXMA MX870 Wireless Office...

1 Answer

Canon mp258 printer can not fine driver on my computer it only picked up the scander part


Possible causes of failure:

1. Error install driver process
How to install the correct driver canon
- Do not connect the printer to the computer. So, turn on the printer but do not connect the printer to the computer.
- Insert the driver CD and do the install process.
- At the time of the install process, it would appear the request connect the printer to the computer.
- Connect the printer to the computer. The computer will detect the printer, and install process will continue until completed.
- Then, press the START - Printers and Faxes - Right click the Canon MP258 series Printer - select Printing preferences - click Maintenance - Print head alignment - Align print head - OK - etc. Perform print head alignment until completion (approximately 3 times the heat print alignment). Print head alignment, to configure the printer and computer.
- After the print head alignment is completed, the printer is ready to use.

Install the wrong driver canon
- Connect the printer to the computer, then perform install process.
- Solution: disconnect the USB cable from the printer to the computer, then uninstall the drivers and applications that are already installed, then restart the computer.
- Repeat the process to install in the correct way.

2. Drivers don't support the operating system
If you need a Canon MP258 driver download here:
Canon Support and Download

- Follow the link
- Product category = Inkjet Multifunctional Printers
- Product series = PIXMA
- Model = PIXMA MP258
- Document type = Drivers & Software
- Click Find
- Select OS = example : Windows 7
- Download driver printer; MP250 series MP Driver Ver.1.04
- Download driver scanner; MP Navigator EX Ver. 3.04

I hope this information helps. Thank you for using FixYa!

Oct 07, 2011 | Canon Pixma Mp250 Allinone Inkjet Photo...

1 Answer

This started out as error 5200. Now, my Canon MX340 printer isn't connecting to the computer. The computer acts like the printer hasn't been installed. I tried to remove the printhead and restart...


Issue: How do I align the print head?
Solution: Perform a Print Head Alignment (Windows)- MX340

Aligning the Print Head Position Print head alignment corrects the installation positions of the print head and improves deviated colors and lines. The procedure for performing print head alignment is as follows:

alignike.gif Print Head Alignment

  1. Open the printer driver setup window
    • In Windows Vista, select the Start menu -> Control Panel -> Hardware and Sound -> Printers.

    • In Windows XP, select the Start menu -> Control Panel -> Printers and Other Hardware -> Printers and Faxes.

    • In Windows 2000, select the Start menu -> Settings -> Printers.


  2. Right-click your model name icon, and then select Printing Preferences from the displayed menu.

    The printer driver setup window appears.

  3. Click Custom Settings on the Maintenance tab.
    The Custom Settings dialog box opens.

  4. Check the Align heads manually check box.

  5. Click Send, and click OK when the confirmation message appears.

  6. Click Print Head Alignment alignike.gif on the Maintenance tab The Start Print Head Alignment dialog box opens.



  7. Load three sheets of A4 size or Letter size plain paper into the rear tray (3).

    t_10410ce_mx34014.jpg

  8. Execute head alignment Make sure that the machine is on and click Align Print Head.
    Follow the instruction in the message.

  9. Check the printed pattern
    Enter the numbers of the patterns with the least amount of streaks in the associated boxes.
    Clicking the patterns with the least amount of streaks in the preview window, will automatically set their numbers in the associated boxes.

    print_pattern1.gif

  10. When you have entered all the necessary values, click OK.

    Note:
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

      vertical_ab.gif
      (A) Less noticeable vertical white streaks
      (B) More noticeable vertical white streaks

    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white streaks.

      horizontal_ab_black.gif
      (A) Less noticeable horizontal white streaks
      (B) More noticeable horizontal white streaks

  11. Confirm the displayed message and click OK.
    The second pattern is printed.
    Important: Do not open the Scanning Unit (Cover) while printing is in progress.

  12. Check the printed pattern
    Enter the numbers of the patterns with the least amount of streaks in the associated boxes.

    Clicking the patterns with the least amount of streaks in the preview window, will automatically set their numbers in the associated boxes.

    print_pattern2.gif

  13. When you have entered all the necessary values, click OK.

    Note:
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks.

      vertical_ab.gif
      (A) Less noticeable vertical white streaks
      (B) More noticeable vertical white streaks


  14. Confirm the displayed message and click OK.
    The third pattern is printed.
    Important: Do not open the Scanning Unit (Cover) while printing is in progress.

  15. Check the printed pattern
    Enter the numbers of the patterns with the least noticeable horizontal stripes in the associated boxes.

    Clicking the patterns with the least noticeable horizontal stripes in the preview window, will automatically set their numbers in the associated boxes.

    print_pattern3.gif

  16. When you have entered all the necessary values, click OK.

    Note:
    • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal white stripes.

      horizontal_ab_cyan.gif
      (A) Less noticeable horizontal white stripes
      (B) More noticeable horizontal white stripes
Note: To print and check the current setting, open the Start Print Head Alignment dialog box, and click Print Alignment Value.

Aug 11, 2011 | Canon PIXMA MX340 Wireless Office...

1 Answer

I have a canon mx870 and it will not print from the cassette lower tray, even if it is set to it, it always wants to print from the rear, even if it is closed!


It may be that, if it's not the tray allocation settings causing the problem, some printer maintenance will fix this. I had this problem, after I had only had my MX870 a couple of months. Suddenly, it would not print from the cassette even when printing to standard A4 plain paper. Nor would it print from the cassette even when I changed the printer settings from 'automatic' tray selection to print always from the cassette. After seeing something online, I then ran some of the MX870 maintenance applications, first 'Cleaning', then 'Print Head Alignment', and finally 'Roller Cleaning' for the cassette rollers (for which you have to remove all paper from the cassette). The problem has been solved (at least for the moment).

Mar 05, 2011 | Canon PIXMA MX870 Wireless Office...

1 Answer

My Canon Pixma MP480 All-In-One InkJet Printer is printing half the page, words are cut off.


Hi Good day!! Try to try the head cleaning and alignment

1. Click "Start"
2. Click "setting"
3. Click "Printer and faxes"
4. right click your printer and then properties
5. go to printing preferences"
6. Click "Maintenance"
7. Choose Head cleaning.. after that you can align it.. by clicking "Align button.
if still haf page, clean it again and align...

Hope it works!! thx

Oct 12, 2010 | Canon Pixma MP480 All-In-One InkJet...

1 Answer

I want to align the print head on the Canon MP560


In the software that came with the printer you will find Canon My Printer. There, at maintenance, you will find the align heads option. Also, you can go to Control Panel - Printers and Faxes, right click your printer, select Printing Preferences, then go to maintenance tab. Good luck! 

Dec 01, 2009 | GPS

1 Answer

Align printer


Go to "Printers and Faxes" in the start menu. Then right click on your printer and click on properties. Then click on the tab called Maintenance. There should be a button to align the print heads. Make sure the printer is on and paper is in the tray before trying to align the print heads.

Oct 07, 2008 | Canon PIXMA iP1800 InkJet Photo Printer

1 Answer

Canon BJC 3000


Printer attempts to print but no ink is on the paper Printer attempts to print but no ink is on the paper If the print quality is poor or no ink is appearing on the page, it may be because of the following problems:
  • The ink in the BJ tanks has run out.
  • The print head nozzles may be clogged.
  • The protective cap or tape may have been reattached to the BJ cartridge.
  • The BJ cartridge may need to be replaced.
  • You may be using the wrong side of the media.
To check the level of ink in the BJ tanks
Open the printer's front cover and visually check the level of the ink in all the BJ tanks. If a BJ tank is low or has run out of ink, replace it. Failure to do so may shorten the life of your BJ Cartridge
Check the status of the print heads by printing a Nozzle Check Pattern
The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print head is correctly aligned.
  1. On your printer, press and hold the Resume button until the printer light flashes two times.

  2. When you release the button, the Nozzle Check Pattern will be printed.

    You can also print the Nozzle Check Pattern by clicking on the Test Print button in the Maintenance tab of the printer properties dialog box.

  3. After the Nozzle Check Pattern is printed, check the results.

  4. Look at the Nozzle Check Pattern for each BJ cartridge. If any colors are missing or if any horizontal lines are broken or missing, perform the print head cleaning procedure.

    bjc3000_good_nozzle.jpg

  5. In the alignment head pattern, if the lines are not perfectly overlapped, align the print heads.
To perform the print head cleaning procedure
  1. On your printer, press and hold the Resume button until the printer light flashes one time.

  2. When you release the button, the print head will be cleaned.

    You can also clean the print head by clicking the left Print Head Cleaning button in the Maintenance tab of the printer properties dialog box.

  3. When the print head cleaning begins, the POWER light starts flashing. This will continue for about 30 seconds. Wait for the light to stop flashing before you resume normal operation.
  4. Perform the Nozzle Check Pattern test again.

  5. If the results are satisfactory, resume normal printing.

  6. If the results are not satisfactory, you may need to execute a print head deep cleaning.
To execute a print head deep cleaning
  1. Make sure paper is loaded in the sheet feeder and the printer is turned on.

  2. Display the printer properties dialog box and click the Maintenance tab.

  3. Click the right Print Head Cleaning button.

  4. When the print head cleaning begins, the POWER light starts flashing. Wait for the light to stop flashing before you resume normal operation.

  5. Perform the Nozzle Check Pattern test again.
If the Nozzle Check Pattern is still unsatisfactory, you may need to execute a print head alignment.
To execute a print head alignment
  1. In Windows, display the Maintenance tab of the printer properties dialog box.

  2. Click the right Test Print button.

  3. Follow the instructions on the screens to perform an automatic print head alignment.

  4. A confirmation screen will ask you if you want to perform automatic print head alignment. Read the screen and click OK.

  5. Another screen warns you not to start any other operation until the alignment is complete. Again, click OK.

  6. The BJ Printer Status Monitor displays the Printer Status. The driver will align the print heads then will print an alignment pattern.

  7. Perform the Nozzle Check Pattern test again.
If the Nozzle Check Pattern is still unsatisfactory, you may need to replace the BJ cartridge.
To replace a BJ Tank in a BJ Cartridge
Leave the BJ cartridge in the printer when replacing a BJ tank. Make sure the printer's power is on. Make sure you insert the BJ tank in the correct slot.
  1. Open the front cover.

  2. The power light blinks while the cartridge holder is positioned to the center of the printer.

  3. Remove the empty BJ tank by pressing in on the release tab and then lifting the BJ tank up and out of its slot.

  4. Dispose of the tank properly, taking care to avoid spilling ink on your hands, floor, furniture, or clothing.

  5. Remove the new BJ tank from its package and pull the orange tape up and against the perforations to open the package film.

  6. Be careful not to remove the label from the tank. You will need it to match the tank to the correct slot in the BJ cartridge.

  7. Twist the orange protective cap to remove it.

  8. Do not attempt to reattach the protective cap; instead, discard it along with the protective tape.

  9. Insert the BJ tank by holding it at a slight angle, aligning it with the correct slot. Press down gently on the top of the tank until it locks into place.

  10. Lock the ink tank in place by pressing down on the circle mark on the top of the tank.

  11. Close the printer cover.

  12. The printer will automatically start cleaning the print heads. When the print heads are clean, the POWER light will stay on, indicating that the printer is ready for operation.

  13. Perform another test print to make sure the new ink tanks are performing correctly.
To remove the protective cap and tape from the BJ cartridge
  1. Open the printer's front cover.

  2. Unlock the BJ cartridge by raising the cartridge lock lever. Make sure you raise it all the way up.

  3. Remove the BJ cartridge by holding it by the circles on the left and right sides.

  4. Make sure that the orange protective cap has been removed.

  5. Make sure that the protective tape has also been removed.

  6. Replace the BJ cartridge and move the blue cartridge lock lever until it locks in place.
To check the media:
  • Make sure that you are printing to the correct side of the media that you are using.
  • Be sure to read any instructions that come with your Canon specialty paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.

Dec 17, 2007 | Canon BJC 3000 InkJet Printer

1 Answer

Printer


HI
Its probably a head alignment problem
Control Panel/Printers right clich on the printer icon and select Properties
Select the Maintenance tab
One of the options is head alignment chose that.
It will give you a printout of the 9 head alignments (A to K).
Update each to the value which shows solid printing on the printout.
Save changes.
May as well clean the heads while your there as well.
Cheers
Gecho

Dec 14, 2007 | Canon PIXMA MP150 All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

533 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

75817 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...