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What happens is the defrost is controlled electronically from a circuit board, when this goes bad, the freezer quits defrosting, and freezes the fans that circulate air through the fridge side of things.
To check this, unplug the entire fridge, leave the freezer open, wait for it to defrost a bit, if this causes the fridge to start cooling again when you plug it back in, then its the defrost. You should also see ice crystals on the back of the freezer just under the icemaker.
You are probably right that it is always running. This is because the thermostat/sensor has gone bad. The fridge adjusts by a door that allows air to come from the freezer to the fridge side. Therefore this will still work...
You will need to replace or have the thermostat replaced....
more than likely the defroster inside the freezer has gone bad. This defroster is located in the space between the fridge and freezer and activates to defrost the freezer and stop build up of ice in the freezer.. If it is bad the freezer will not keep the fridge nor freezer cold.
It seems the place that I purchased my GEV70 (Explorer LLC in San Diego) has gone out of business and I need someone to fix my GEV70 that won't lite any more. Were you able to find someone to work on yours? If so, who? Thanks
The most common problem with refrigerators not cooling when the freezer cooling is the fan which supplies cold air to the freezer. Not easy to get to in most cases. Another problem is the vent to the fridge part is blocked or not operating with the adjustment control.