Question about Trekstor Computers & Internet

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I use a Trekstor DSPXU-CY-a to store photos from my Mac, with which it works fine. When I plug the device into my Acer PC, however, I cannot see it (for instance in My Computer) to read the files. A "USB mass storage device" is listed under Device Manager, however, and the Safely Remove Hardware icon also indicates the presence of the device. Would be grateful for any tips! Thanks, Stephen

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  • srichards207 Mar 13, 2011

    Thanks for your solution, reyjoshua07. I got as far as "4. At the right pane of the window you can see list of drives. Please right click on [Removable device] and click [change Drive letter and Paths]." But "change drive letter and paths" is grayed out and hence unclickable (in fact, all options in this list are). Also, the "free space" is showing as 100% (the GB capacity is correct, but a lot of it is used already). So can you help me get over this hurdle? Thanks.

  • srichards207 Mar 13, 2011

    Thanks for your solution, reyjoshua07. I got as far as "4. At the right pane of the window you can see list of drives. Please right click on [Removable device] and click [change Drive letter and Paths]." But "change drive letter and paths" is grayed out and hence unclickable (in fact, all options in this list are). Also, the "free space" is showing as 100% (the GB capacity is correct, but a lot of it is used already). So can you help me get over this hurdle? Thanks.

  • srichards207 Mar 16, 2011

    Thanks for the information. Okay, all I am trying to do is save jpeg images on the external hard drive to move between Mac and PC. I copy the files from "originals" in the iphoto library. Is there any way to format the Trexstor to allow it to be read by both Mac and PC? I have a couple of small thumb drives that seem to have no problem moving between them, for instance.

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Hi,

Welcome to Fixya. The reason why you can't open the external hardrive to you Acer Machine is because PC and Mac differ in the way they store files. These differences can make it difficult when copying files between platforms. Not all Mac files will be useful on a PC and vice versa. Executable program files compiled for one platform can not be used on the other, but there are many that have a separate version for each platform. It will be detected as a Mass Storage Device however you wont be able to use it on windows.

In order to use Mac formatted drives on Windows systems you need to use a special software.

You can also refer to the link below to know more about PC and MAC System File Type

Click Here

If you have questions please let me know. Thanks for using Fixya

Posted on Mar 13, 2011

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  • Rofel Lantican
    Rofel Lantican Mar 16, 2011

    I believe they have a program called ntfs-3g that you can use the Mac Pc to read ntfs format. However the program is not a freeware you can refer to the link below. They have 15 days free trial and after that you need to purchase if you're satisfied with the program

    ntfs-3g for Mac

    If you have questions please let me know. Thanks

  • Rofel Lantican
    Rofel Lantican Mar 16, 2011

    If the drive was formatted thru windows by NTFS you can use it to your Mac but if it is Formatted to mac file system windows will not be able to read the file. same with the flash drive it is formatted to windows file system thats why you can use it to windows. but in your Trextor it is formatted as Mac file system thats why windows can only detect it as a new device but cant run on windows. If you can format the drive using your Mac pc as ntfs it would be better

  • Rofel Lantican
    Rofel Lantican Mar 16, 2011


    watch this video

  • Rofel Lantican
    Rofel Lantican Mar 16, 2011

    Hi - if i was able to help you you can rate me On my first answer across my name you will the a 4 thumbs please rate me so i can help others like you.

  • Rofel Lantican
    Rofel Lantican Mar 21, 2011

    Hi - any update on this?

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Hi Srichards207,

If the device doesn't show up in the explorer/ my computer or file manager it might caused by some configuration on your map network drive. There are several ways on how to resolve this problem, you can specify a different letter for the removable device or just check all physical connections. Here are some ways that you can use in configuring the map network drive.

1. Connect the external hard drive to your computer. Please make sure that all cables are properly intact.

2. Click [start], right click [my computer] then click [manage].

3. Under [computer management], click [Disk Management].

4. At the right pane of the window you can see list of drives. Please right click on [Removable device] and click [change Drive letter and Paths].

5. Click [change], on the drop down box please specify a drive letter for the removable device. Choose letter that is not assigned to the mapped network drives.

6. Now click [ok] and then [ok] again.

If setting didn't take effect automatically, please try to restart the computer then connect again the external HDD.

Hope it helps.

Thank you for using FixYa.

Posted on Mar 13, 2011

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