Question about Apple iPod touch

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Ipod toch 4 showing usb with arrow pointing to i tunes logo

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There has been an issue with the recent iPod update where it leaves the device in Recovery Mode. Here are some steps that have been known to fix this problem for Windows users:
1. Disconnect your iPod from the computer.
2. Restart the computer.
3. Connect the iPod to the computer.
4. Select Install Drivers Later on the dialog that appears.
5. Hold down the Windows Key and press R.
6. Type devmgmt.msc and click OK.
7. Right-click Apple Mobile Device listed under Other Devices and then select Properties.
8. Select Browse...
9. Point it to C:\Program Files\Common Files\Apple\Mobile Device Support and click OK.
The install should finish and your iPhone should now be all good.

If this doesn't resolve your problem, try this:

  1. Open iTunes and connect the iPod to your PC or Mac.
  2. Press and hold the Home button and the Sleep/Wake button at the same time.
  3. After exactly 10 seconds release the Sleep/Wake button. Continue holding the home button until you iTunes pops up a message telling you that it has detected an iPod in recovery mode.
  4. The iPod screen will remain black. Using iTunes, restore your iPod.

Posted on Mar 13, 2011


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Hi basically my problem is my ipod wont do anything but show me an image of a usb wire with an arrow pointing to itunes logo (connect to itunes) when i do that itunes tells me to unlock the screen using...

I can help.
So with the device plugged into your PC, iTunes open, if it shows up in iTunes eject it, or cancel the prompt to unlock the screen.

Hold down the Power button for 3 seconds

Without releasing the power button, also hold the Home button for 10 seconds

Without releasing the home button, release the power button and keep holding the Home button for 20 seconds.

iTunes will detect an iPod in recovery mode, let off button and set down device and hit RESTORE in iTunes.

Hope it works!

Mar 21, 2011 | Audio Players & Recorders

1 Answer

My touch can't touch for some reason, nothing works when i toch the screen

Hello there,

Your ipod must have been frozen. While the ipod is turned on, press the "Home" and "Sleep/Wake" buttons together for 5 seconds until the Apple logo appears.
  • Step 3 Power on the iPod Touch.
  • Step 4 Press the "Home" and "Sleep/Wake" buttons together for 5 seconds until the Apple logo appears.

  • Read more: How to Restore an iPod Touch |

    Jul 14, 2010 | Apple iPod touch

    1 Answer

    I acsedently unlocked my i pod toch and i can not unlock it help me please !!!!!!!!!!!!

    1. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPod touch to turn off.
    2. Press and hold the Home button while reconnecting the USB cable to iPod. When you reconnect the USB to iPod, the device should then power on.
    3. Continue holding the Home button while iPod starts up. While starting up, you will see the Apple logo.
    4. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
    5. Restore and it'll download ~240mb firmware and you're done
    Warning: You will lose all your data.

    Oct 02, 2009 | Apple iPod touch

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    My ipod touch 16 gig has a screen on it that wont go away its a picture of a usb cord and an arrow pointing to the itunes logo please help!!!!!!!!!!!!!!!!!!!!!!!!!!!

    thats easy, connect your ipod to itunes because it needs to restore your ipod in order to use it, it will go through a series of steps but wait for it to complete.

    Sep 16, 2009 | Apple iPod touch

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    Usb chord an arrow toward itune

    Simply plug it into your computer and open iTunes. If you don't have iTunes on your computer already, then download it here.
    Hope this helps!

    Sep 07, 2009 | Apple iPod touch

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    ITouch stuck on screen with pic of USB pointing to ITunes logo

    is it brand new??

    if so then connect it to itunes

    Jul 07, 2009 | Apple iPod touch

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    I only get an image of a USB & arrow & itunes icon

    get itunes 8.0 and sync it and then you can use your ipod touch

    Feb 15, 2009 | Apple iPod touch

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    On the ipod touch the itunes icon comes out and is a usb cable with an arow pointing to the itunes icon

    make sure you're USB is unplugged. when you're at the screen with the itunes symbol and the usb arrow, hold down the home and sleep button until the screen goes black, at this point, keep holding for another 10 seconds. at this point your screen should look black as if the ipod is off. connect to the computer and itunes shoulds show a message like "itunes has just discovered an ipod in recovery mode" you'll be able to do a restore and regain use of your touch.
    if this does not work, message me back.

    Oct 30, 2008 | Apple iPod touch

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