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pin number for sim card? when you turn the phone on it asks for pin code and you don't know the pincode? tryed default codes? is this new sim card? possible default codes are 0000 or 1234 also if you enter the pin code wrong too many times the sim card will lock and ask for puk code, to get puk code call your phone service provider, with puk code you can reset pin code.
The handset is probably purchased or manufactured for other country, that is why the problem is arising. Upgrade Software according to thecountry u r living from the Servicing Centre of the manufacturers.