Question about Toshiba Satellite P35-S6053 (PSP30U27W001) PC Notebook

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I have a Toshiba Satellite P35-S6053. DVD cd-rom stop working, I tried to update drivers, replaced DVD cd-rom without any luck. Can you help, Thanks

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Hi There and Welcome to FixYa.

Updating optical drive software and replacing the drive itself are valid troubleshooting steps. If it is the same case after having these done, then I would strongly recommend that you visit this link from Microsoft :

MS Optical Drive Issues

Clicking on "Run Now" will enable you to download the executable file necessary to initialize the steps in resolving this. After the download, you may run the *.exe file and allow it to remove the "upper and lower filters" of your OS registry entries - please note that these items are unwanted and is the cause of the problem. Restart your computer afterwards.

If, for some reason, it did not resolve this problem, then my final recommendation is to do a complete operating system re-install.

Thank you for using FixYa.

Posted on Mar 13, 2011

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Either the BIOS doesn't know that the DVD is there or the SATA port that the drive is using has died or the cable to the DVD is bad.

Posted on Mar 13, 2011

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Hi

have you had a look for it in device manager is it listed in there if so does it have a yellow question mark
beside it ??????????

Posted on Mar 13, 2011

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How did you replaced CD-ROM?

It must the hardware interface issue between motherboard and CD-ROM

if you replaced the whole driver and still no luck then you may have to consult vendor to solve the issue.

Posted on Mar 13, 2011

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