Question about HP Officejet Pro L7680 All-In-One Printer

1 Answer

Had a power outage, when back up, printer said "the following ink cartridge is missing or damaged". Cannot get past error message. Turned everything off, back on, still same message. Any ideas

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 1,591 Answers

You didn't say which ink it was indicating, but here goes.
WARNING!! This reset WILL ERASE any speed dials you have for faxing!

disconnect the power from the unit
press # and 6 on the keypad, then reconnect the power
keep holding the keys til you see SEMI NVM RESET or the unit powers off.
release the keys
If the unit powered off, power it back up.
The unit will whir and click and gyrate for some time.
It eventually should spit out a calibration page and be done with it.
You should now be up and running.
If not, remove the offending (C/Y/M or K) cartridge, and repeat the procedure. Reinsert the cartridge the moment the machine complains that it's missing.
If that doesn't FixYa, post a reply here, and I'll see what else we can do.

Posted on Mar 12, 2011

  • Kerryman236 May 22, 2011

    5/22/2011 - I've the same problem, but multiple attempts at the above fix just causes the message to change from the BLACK to the CYAN cartridge. I get the whirring and gyrating, but no Calibration Page. I even used a new HP Black cartridge. Thanks.
    "Mac" McCarthy

  • Norman Skinner
    Norman Skinner May 23, 2011

    I would suggest replacing the cyan cartridge, it too may have been damaged during the power failure.

×

2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: screen says "the following ink

I am having the SAME problem!! The cyan color for some reason!!! All of these are BRAND new HP ink cartridges!! Have you figured out how to fix this??

Posted on Oct 17, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I stop the message of 'Missing or damaged cartridge


Delete and reinstall a printer driver and then go into the protery of the new driver and search for update go to inksell.com they will give you the latest driver

Jun 03, 2017 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

HP Photosmart 5180 has ink cartridge problem, Says following ink cartridges appear to be missing or damaged.


Solution
Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.NOTE:The printer will not operate unless all six ink cartridges are installed Step one: Reset the printer Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.Without turning the power off, remove the power cord from the back of the printer and from the wall socket.Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.Check the printer for the error message. If the error message still displays, go to the next step.Step two: Clean the cartridge contacts Lift the top cover. Figure 1: Lifting the top cover Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch.Figure 2: Unlatching the cartridge 1 Black cartridge 2 - Color cartridges Remove the cartridge indicated in the error message.Figure 3: Removing the cartridge Gather the following cleaning materials:Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.Lightly moisten the swab or cloth and squeeze out the excess moisture.Holding the cartridge by its handle, wipe the copper contacts.Figure 4: Wiping the contacts 1 - Copper contacts Replace the cartridge and then close the latch and the printer top cover.Check the printer for the error message. If the error message still displays, go to the next step.he printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge.

Oct 04, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I have a problem with my hp printer deskjet model k110a evrytime i print any document and pop up on my screen is """"you cartridge are have damaged or failed""""...


Hello,

Please try the below steps...
  1. While the printer is ON, remove the ink cartridges.
  2. Unplug the power cable from back of the printer while it is ON.
  3. Wait for 60 seconds.
  4. Plug in the Power cord into the printer and wait while the printer powers on and is silent.
  5. Install the cartridge one by one and check for the error message.
  6. Replace the ink cartridge.

Jul 09, 2011 | HP Office Equipment & Supplies

2 Answers

Catridge error refer to device documentation to troubleshoot


You can go to HP's site and find that you have a problem with one or more of your ink cartridges see:

http://h10032.www1.hp.com/ctg/Manual/c00737535.pdf

It states: " Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support." Go to:
www.hp.com/support
Basics Guide 29
Troubleshooting and support

Apr 01, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

I am getting the following error message: Black/photo cartridge missing


Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Rick

Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

I've received the error message: "Printer


Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached. To reattach the cartridge, turn on the lid of the printer and then remove the cartridge from the printer head. Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report. Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.

Dec 23, 2010 | HP Photosmart C4580 All-in-One InkJet...

1 Answer

Cannot print true color.


How do I resolve the error message "Calibration Page Not Found"? Error code: 3610 Question : How do I resolve the error message "Calibration Page Not Found"?
Answer : To resolve this error condition, correctly position a calibration page on the scanner. See the User's Guide for more information. How do I resolve the error message "Cover open"? error code : 3501 Question : How do I resolve the error message "Cover open"? Answer : To resolve this error condition, close the access door. The printer will not operate while the door is open. How do I resolve the error message "Color ink cartridge missing or not installed correctly"? Error Codes : 3511 Question :
How do I resolve the error message "Color ink cartridge missing or not installed correctly"?
Answer :
To resolve this error condition, reinstall the ink cartridge:
  1. Remove the color ink cartridge:
    1. Open the printer access door by lifting from the front center of the unit.
    2. Wait until the printhead is idle and silent, then pinch the latch on the color ink cartridge with your thumb and forefinger and lift it out of the printhead.
  2. Check the two electrical contacts on the ink cartridge for small marks, which should appear if the cartridge was installed correctly.

    If the electrical contacts do not have small marks:
    1. Reinstall the ink cartridge, making sure you press down on it until it clicks into position.
    2. Remove the color ink cartridge, then check the two electrical contacts on the ink cartridge again for small marks. Repeat if necessary.
    3. Reinstall the ink cartridge.
  3. Close the printer access door.

NOTE: See the User's Guide for more information about removing and installing the ink cartridge.
If the error persists:
  1. In the KODAK All-in-One Home Center, select the Help (?) icon.
  2. Select Maintenance.
  3. Select Firmware Upgrade, then follow the prompts to download the latest version of firmware, free of charge.
From Kodak support:
http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=9104/7269&pq-locale=en_US

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Mar 11, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Canon PIXMA MP530 printer repeatedly getting LCD Error Message: "CHECK INK U071 5Bk". I have removed, reinstalled, reseated the 5Bk and all other ink tanks multiple times. Usually when this...


I have Canon M560 printer installed 8 months ago. I replaced the CLI 221 Magenta and CLI221 Cyan ink cartridges, won't work and got this message Error 1411. Tried repeatedly to reinstall the ink cartridges and still have this message coming back. Any solution you could offer? I would appreciate it. Thank you.
ben

Nov 06, 2008 | Office Equipment & Supplies

1 Answer

Lexmark X5150 printer (serial #10450991811): Error message reads "color cartridge missing." It is not. With the last cartridge, printing was light and scattered; could not print anything...


Went to online chat with Lexmark. FREE.

They offered to replace cartridges as they felt the ink was dried out in one, and the ink jets in the other were damaged.


Apr 18, 2008 | Lexmark Office Equipment & Supplies

Not finding what you are looking for?
HP Officejet Pro L7680 All-In-One Printer Logo

147 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...