Question about Computers & Internet
If you get the page that says"this page cannot be shown blah blah blah.....then it should also say at the bottom "solve problem".Have you gotten such a page and clicked on that? Sometimes the computer will solve the problem for you there.
Secondly, you could go to start>contol panel>network connections and click on the icon. You should get a page now that shows your comcast connection.If the icon is there, please right click on it and you will get a small menu. One option is Enable or Disable. It should say Enable. If it says Disable, you need to click on it so that it will change to "Enable", which turns on your connnection. If it does not then there should be a link on that page that says"troubleshoot the network" or something similar. If there is no icon at all there you are not set up to connect to the internet which means you need to "set up a new connection" which should also be offered on that page.
Thirdly, Pull down the "file" menu in the upper left of your screen and make sure that"work offline" is NOT checked.
Dell also has a diagnostics program which comes with your computer. You will find it in the start menu, most likely. If none of the above has solved your problem, try the diagnostics from dell.
Last but not least just make absolutely certain that all of your cables are connected as they should be.
I have offered several possibilities. Please just try them one at a time. If you are unable to connect, please let me know.
Posted on Aug 01, 2008
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Posted on Jan 02, 2017
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