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Hi, the fabric softener dispenser on my topload Kenmore 110.2494 washing machine isn't emptying properly. It appears to be "slinging" the fabric softener around the top of the washing machine instead of draining into the wash. I cleaned the small bucket where you pour the softener, and I've used bristles to clean gunk out of the sides where the softener drains. It works better for 1-2 loads, then it starts "slinging" again. Is there a way to remove the mechanism for a more thorough cleaning?

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  • hollyholland Mar 12, 2011

    My dispenser does not have a "lock ring," as shown in the video, so I wasn't able to remove the dispenser.

  • hollyholland Mar 12, 2011

    This might be a duplicate response, but my dispenser does not have a "lock ring" as shown in the video. Still unable to remove the dispenser.

  • hollyholland Mar 12, 2011

    It's working! Yeah, no more laundry ruined by fabric softener drips!!!

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Hi

Please check the below video for disassembly of softener dispenser and agitator assembly---

Hope this helps... Please post back if you need further assistance.
Daniel

Posted on Mar 12, 2011

  • Daniel Scott
    Daniel Scott Mar 12, 2011

    Please check these videos:


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How do i remove the drawer to clean it out the bleach, softener, detergent dispensers?


The dispenser slides out . There are plastic slideson both sides of the outer dispenser tray which run into grooves internally . be careful not to force its removal as you will damage the tray

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The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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Jun 17, 2009 | Kenmore Washing Machines

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Yes you will need a service call, you may have a issue with the water valve or control, At the start of the cycle it should not be filling the softener dispenser till later in the program.

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I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
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