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My fabric softener dispenser stays full and doesn't expell the softener my washer is a Kenmore 70 series high capacity

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Hi from retired Englishman in SW France,

One of two possible causes- the softener tray is blocked so the softener cannot siphon out when the water is fed into it OR the water is not being fed into the tray. It is relatively easy to check for the first so I advise checking that before calling for service.
Here are my general, pre-typed (!) guidance notes for cleaning the tray,
paying particular attention to the sentences in BOLD ;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-

  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
Good luck,
John C

Posted on Mar 12, 2011

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the dispencer can at times become plugged with old soap and farbic softener and should be cleaned every so often. if it cannot dispinse it will shoot out the dispenser all over when it goes into spin. the lines can even get plugged up and not allow fabric softerner to flow , u may want to remove fabric hoses and clean them

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Hello,
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Does the fabric softener dispensar come apart?


This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.#######) and you'll see a list of major sub-components with diagrams and parts.

See the following:

http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136&osCsid=7914776481dcf14414831964a8792e18

Depending on the model, your fabric softener may have a ring around its bottom. Push down or pull up the ring and the dispenser should pull straight up. It doesn't twist off.

Also see the following Sears site. It may have an on-line manual for your machine.

http://www.managemyhome.com/


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Describe your Kenmore 3.8 cu. ft. HE3 King Size Capacity Plus Front Load Washer Problem: F03 error message. Not clogged - anything else we can do?


The problem with the fabric softener not dispensing is not likely related to and F03 error code due to the washer not draining.

For the dispenser problem, I recommend that you pull the dispenser drawer out and clean it thoroughly.
The fabric softener dispenser works on a siphoning principle.
Make sure that the siphon hole in the dispenser is clear and not restricted or plugged.

You can fill the fabric softener compartment with water and make sure that it is siphoning properly while you are cleaning it.
Make sure that the cover is properly replaced on the fabric softener dispenser when the drawer is replaced in the washer.
You can use the diagnostic test described below to test the fabric softener dispenser.
If the softener dispenser does not fill and dispense properly, you could have a failed dispenser valve, a failed control board or a wiring failure between components.

You indicated that you tested the pump and that it is good. You could have a clogged drain hose or a clogged washer drain that would prevent the washer from draining.
You could also have a failed drain pump even though it runs. If the impeller is jammed or damaged, it will not pump out the water in the washer.
You will likely need to unplug the washer and drain the water out of the tub using a wet/dry shop vacuum.
To check the pump and drain hose at the bottom of the washer, remove the bottom front service panel and remove the drain pump. You may find a clog or restriction in the drain pump or connecting hoses. If the drain pump is damaged or will not work, it will need to be replaced.



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http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number (###.######) and you'll see a list of major sub-components with diagrams and parts.


It sounds as if your "Agitator Dogs" are damaged or broken. These are plastic pieces that allow the top agitator to turn only one way.

Please see the following for how to access and replace them if necessary.


http://www.american-appliance.com/catalog/newsdesk_info.php?newsPath=16&newsdesk_id=136&osCsid=39649e541343127154c647348d1156d9

Basically,

1. Remove the fabric softener dispenser.

2. Using a short flat blade screwdriver, remove the cap.

3. You may see a 1/2" square plastic nut.

I've used a 1/2" extension for a socket set to remove the nut.

4. Pull the top agitator off and turn it over carefully.

You should see the agitator dogs (per the illustrations).

Replace them if necessary and re-mount the agitator, tighten the bolt carefully, put the cap and fabric softener dispenser back on and the top part of the agitator should only turn one way.


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Please rate solution

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Remove the dispenser tray. Inspect the area just above the fabric softener portion of the dispenser. There should be a series of holes where water feeds into the tray during the rinse cycle. Sometimes these holes become clogged with fabric softener residue. If the holes are clogged, water will never dispense the fabric softener out and it will stay in the tray. If you take some cotton swabs and meticulously clean all the holes out, I bet your problem will go away. Let me know if this was helpful to you.

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