Question about Phones

1 Answer

How do check the wires to one jack in my house. it is the only jack that is dead. I replaced the jack but phone still doesn't work. Phone works fine at other jacks in the house.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 108 Answers

Look at the wiring on the jacks that are working, notice the color of the wires on the screw terminals and try to match them to the jack that is not working. The installer usually tries to keep the same wiring colors through out the house. Good Luck

Posted on Aug 01, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My in house telephones are not working,but the internet is working.WHAT CAN I DO TO MAKE THE TEELEPHONE WORK AGAIN.


Have you paid the phone bill? Are you supposed to have phone service?

Providing that you have a contract with the phone company and it's paid up, take a hardwire telephone out to the grey junction box on the outside of the house. Open the junction box and plug your phone into one of the two phone jacks inside, Try the phone. If you get no dial tone, try the other phone jack.

If you get no dial tone from either phone jack, borrow a hardwire telephone from a neighbor and try both jacks again with the borrowed telephone.

If no dial tone with your phone or your neighbor's phone, then the problem is on the phone company's side of that junction box.

If your neighbor's phone works but yours doesn't, the problem is your phones - lightening strike, maybe?

If your phone works in the junction box but not inside the house, then the wiring from the junction box to your house jacks has a bad connection somewhere. Someone - you or someone else - will have the arduous task of tracking down where that bad connection is.

Jul 29, 2014 | Panasonic Phones

1 Answer

No dial tone


  • First, try to check every telephone line is properly plugged into its phone jack. If you have a problem with just one phone, plug a different phone into that jack. If the second phone works, the problem lies in the first phone.
  • Then unplug each phone and answering machine in your house, one at a time. Wait 30 seconds after unplugging the first device. Pick up another phone to see if there's a dial tone -- if there is, then the first phone may be faulty. If not, continue unplugging phones in the same way and check for dial tone. If you find a phone that doesn't work, plug all your other phones back in and see if they work properly. The faulty phone should be replaced.
  • or disconnect the plug from the test jack inside the exterior box. This disconnects your inside wiring from phone company's line. If you have more than one line, select the test jack for the line that is causing the problem. Plug your phone into the jack; this plugs you directly into the phone company's line. If you have a cable modem, plug the phone directly into the jack on the modem.
  • Then pick up the phone receiver to see if there's a dial tone. If there's no dial tone, the problem is with your outside wiring. If there is a dial tone, the trouble is caused by your inside wiring, equipment or jacks.
  • Hope it will help you. Thanks for using FixYa.
  • Oct 19, 2011 | Phones

    1 Answer

    Handset doesn't have dial tone. says check TEL line.


    For this type of problem, you need to isolate the issue. It could be the phone, the inside wiring, or the outside wiring. I like to use an old rotary phone for testing but any basic corded phone should work. Get a new RJ-11 phone cable as well.

    Unplug the base unit and plug in the test phone to that jack. Check if you get a dial tone. (Try a new cable if the initial one doesn't work.) If your test phone has a dial tone, then the problem is isolated to the cordless phone. (If the test phone works with the new cable, do check if Uniden works with that cable.) Modern phones are not designed to be fixed by the consumer. If the phone is under warranty, contact Uniden Customer Service. (Otherwise decide if the costs are worthwhile for you; there will be a significant delay before the phone is returned/replaced.)

    If you do not get the dial tone, you need to track down the wiring issue. Next move to another jack on the phone line and check if there is a dial tone on your test phone. If there is a dial tone, you have isolated the problem to the jack or the wiring to the jack.

    If there is still no dial tone, find where your telephone service comes in to your building. If you can, open the box. Determine the type of connection used there. If you are lucky, you will find a RJ-11 jack for your phone line. Plug in your test phone and check for a dial tone. If there is no dial tone, contact your telephone provider. They will fix this outside problem for free.

    If the connection is not a RJ-11 jack, you will need to call the telephone company so that they can determine if the problem is inside or outside.

    If you do have a dial tone, then the problem is with the inside wiring. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

    You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

    I hope this helps.

    Cindy Wells

    Jun 21, 2011 | Uniden Cordless Phone

    1 Answer

    My phone seems dead although the computer connection and the fax are working. Help!


    First try a new phone cord and a different phone. Are all items attached to one jack with one phone number? If you have multiple jacks, check if the phone works on another jack. If you have separate phone lines, check if the phone works on the computer/fax line. Check if the phone works without the other devices (particularly if daisy chained). Swap out all of the cables in the chain if it works directly.

    In the multiple line case, if your phone works on one line and not the other, check if a phone works on that line at the incoming service. (If you are lucky, the incoming service has RJ-11 connections and you can test this yourself. Otherwise, you'll need a service person.) I've had several cases where mice or something broke one of two incoming phone lines outside so I just lost that one phone number. If the outside service doesn't work, call your phone company. They will fix it for free. If the outside service works, check your jack for loose wires. Check any exposed wiring in the house for damage. If the wiring isn't damaged in the exposed areas or at the jack, you'll probably need a service call (for a fee).

    Checking the jack and wiring also applies if the phone works at one jack and not another.

    If another phone works and the AT&T phone doesn't, check if the power adapter is plugged in and warm or cold. If the power brick is cold, then replace the power supply. The information on the type of power supply is usually listed on the bottom of the phone. Since this is a corded phone, it should work even without power, but sometimes, it won't. If the power is good to the phone, then replace the AT&T phone. Unless it's under warranty, it isn't worth getting them serviced. They aren't meant to be user serviced.

    I hope this helps.

    Cindy Wells

    Jan 18, 2011 | AT&T 1855 Phone

    1 Answer

    No dial tone at any jack. (12 total, 11 are home runs, one is and extension from a jack box) Disconnected each phone, problem still present. Have a dial tone at the NID. Tested each jack with the...


    You can use an ohm meter or a continuity meter to test the wiring but the regular phone will work ok. The next step is to disconnect all the internal house wiring from the NID and then replace them one at a time. After you replace a wire test all the jacks to see if the dialtone is on a jack. When you connect the bad wire/jack it will short out the jacks that were working on the previous tests. Then leave the faulty wire/jack disconnected from the NID and reconnect the remaining wires. The jack thats not working is the faulty wire.

    Aug 22, 2010 | Phones

    2 Answers

    Removed alarm system; now phone won't work


    In the alarm system there was a jack called an RJ31X. This jack is suposed to have the line run from the teleco interface to it and then back out to the rest of the house(except for DSL, it stays ir front of the alarm jack). When the alarm jack was cut out the line bridge was eliminated. To make the line active find the wire that went to the alarm jack and and connect the red wire to the yellow wire and the green wire to the black wire. that should pass the line through to the remainder of the jacks in the house.

    Oct 13, 2009 | Phones

    1 Answer

    Can not get a dialtone to call out and when my other house phones ring and I pick up the receiver on the RCA, no one is there.


    Move a known good phone to this jack and plug it in. Similarly, take the phone to another jack that you know is working. (Try new phone cords on the non-working phone.) If you get a dial tone with this phone at another jack and the wire is good and seated properly at the jack and the phone, you'll need to take a closer look at the jack. A wire might have come loose in the faceplate connections or keystone jack. If you have a keystone jack, reseating the wires requires a "Punch down" tool to push down the wire. Replacement jacks (at hardware or tech stores) come with a plastic one included. Better ones are sold separately. If the phone doesn't work at another location, check your manual and warranty information.

    I hope this helps.
    Cindy Wells

    Aug 02, 2009 | RCA 25423RE1 Phone

    1 Answer

    I have 3 phone jacks in my home and right now on one of them gets a dial tone. The other two are completely dead. What could be the problem?


    There should be a termination point outside your house where the local phone company connects to the wiring inside your home. These are usually wired for at least two phone lines. Sounds like your house was at one time wired for two numbers and the jack that is working was on one number while the other two jacks were on a different number. Best thing to do is connect all three jacks to the working telephone line outside the house. Good Luck. ...Mike

    Aug 11, 2008 | Phones

    1 Answer

    Main line has gone dead throughout our house 619-443-1066. We must have the line working as to medical assistance that is necessary for 2 members in our home.


    hi,

    outside somewhere on your house is a grey telephone box, open it up with a screwdriver and look inside. your looking for a phone jack, this is where you plug a spare phone in to diagnose wether the problem is inside or outside. the phone jack may already have a small phone jack plug plugged into it, this goes to your house. unplug that and swing it out of the way. use a spare phone and plug it in there. If you plug the phone in and you dont hear a dial tone use your cell phone to call the phone company and tell them what you just did and your problem is outside. If you do hear a dial tone your problem is from the box to the house and for right now you can use an extension cord to run it inside untill you find where your problem is. When you have time you can start troubleshooting by plugging that house plug back into the grey box and unplugging ALL phones and equiptment and start checking every jack in the house to see if you have any dial tone, if you dont have a dial tone anywhere and when you call your phone line its busy that could mean you have a short, if it rings off the hook then you have a broken line, the wire colors in question are RED and GREEN and line 2 are usually yellow and brown or another color, and all of these cant touch or be crossed or you will have a shorted line. If you have kids you might want to check their room to see if theyve been playing around with the jack or jacks , a visual inspection with a magnifying glass and a flashlight into the jacks should show no metal contacts bent or overlapping. taking the covers off the jacks should see those wire colors securely wrapped around the designated wire bolt posts. If you need more assistance write me back
    good luck

    J

    Aug 05, 2008 | Phones

    4 Answers

    Home telephone wiring


    Your wiring could be a mess of splicing, jumpers, additions over the years. It's impossible to know (or to really be able to help you) without being there in person.

    Typically, you just have to worry about the red and green wires. The black and yellow are for a second line. This is of course only if you have standard 2 pair wiring.

    If any work has been done recently I would concentrate on that area. If just one jack is removed or a wire cut by mistake that could easily take out your entire house. Also, if the red and green wires are touching anywhere that would also cause a problem.

    Feb 24, 2008 | Phones

    Not finding what you are looking for?
    Phones Logo

    Related Topics:

    86 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Phones Experts

    kakima

    Level 3 Expert

    96627 Answers

    Donald DCruz
    Donald DCruz

    Level 3 Expert

    17129 Answers

    Cindy Wells

    Level 3 Expert

    4759 Answers

    Are you a Phone Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...