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I was printing several copies of a document and then stopped the printing, the paper was half out of the printer and didn't finish coming out completely. When I needed to print another document it jammed and I tried to gently pull out the partially printed paper. I then got the Error message that said: Paper or CD/DVD jam or feed error. Press the Start button. If the error does not clear, reinsert the paper or CD/DVD and press the Start Button. I followed the instructions several times and nothing happened. I turned the printer off and then on again and tried the Start button. I then unplugged the printer and disconnected the printer from the computer, to no available. Any other options?

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  • Mary Anna Swinnerton Mar 12, 2011

    There does not seem to be any paper caught in the printer. also there is no way to remove anything from the back of the printer.
    I got one sheet of paper in front of the plastic pieces and behind the roller that holds the paper in place. With the paper slightly depressing those plastic holders, I pressed the Start button and it moved the paper forward through the printer about 1/3, pressing the Start button two more times allowed the paper to move through the printer (I was not trying to print anything ) so the mechanism itself seems to be working.

    If I can clear the error message the printer will probably work. Any other ideas?



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There may be a piece of paper stuck inside still. There should be a access panel on the back of the printer. Sometimes there's a feed error on the paper tray end.

Posted on Mar 12, 2011

  • Peter Freese Mar 12, 2011

    If you haven't already, open the paper try and check for a feed error there. The error message usually is alerted by one of the rollers meeting more that expected resistance. Another thing to try if you are up for it is to gently check the various rollers with the printer unplugged. Mostly this can be done visually looking for a bit of paper or dust in the drive gears.



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SOURCE: I keep getting the paper

Sure sounds like your paper sensor is either broken or somehow jammed or stuck, and keeps triggering when the paper pushes against it. Try to inspect the sensor for any abnormality, or stuck parts. You may have to get it serviced, and in that case, get an estimate first.
Good luck, hope this helps.

Posted on Sep 23, 2010

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