Question about Dell 924 All-in-One InkJet Printer

1 Answer

Unsupported cartridge?????????????? Worked fine all along, 2 years..Cleaned nozzles as per instructions(Light printing) Put back cartridges, color OK, Black "unsupported cartridge" I removed cartridge and replaced it about a dozen times-still no workee.. There IS ink in there.. Have replaced cartridges before(8 months ago)..WTF?????

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  • fred105 Aug 01, 2008

    This is the SAME cartridge I have been using.. Not a new one.. Still ink in the old one....

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  • 13 Answers

Check to make sure that all of the packing "tape" has been removed correctly on the replacement cartridge and that the cartridge is seated correctly and the circuit contacts make good contact with the contacts within the carriage assembly and that nothing is obstructing it. Possibly a defective cartridge..

Posted on Aug 01, 2008

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1 Answer

Black ink will not print but colors do


Most likely culprit is a dried up ink within the nozzles themselves. The best things for getting rid of dried ink in the nozzles is to use either a standard bathroom cleaner or rubbing alcohol. With the printer on open the door as if you were replacing ink. With the ink cartidges visable, unplug the printer so they stay put. Remove the cartridge and spray the cleaner in the where the ink is taking from the cartridge and clean it with whatever works. I really really good trick is if you have an old cartridge you can use a syringe to fill up the empty cartridge with your cleaning solution or rubbing alcohol. Insert the cartridge and run some test prints. This will for sure run the cleaner through the nozzle and hopefully dissolve the blockage.

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I put new print cartridges in my 960c printer. They are hp 78 for color and 45 for black and white. my orange ink light will not stop blinking. It is not printing


I have an HP DeskJet 1220C that has been working fine for two years now. All of a sudden it can only print in pink and black. It is driving me crazy. I have tried the following without any success:

1. Replaced the cartridges twice
2. Aligned and cleaned the cartridge from the
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3. Soaked the cartridge head in hot water,
and made sure that all three colors will bleed
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4. Cleaned the cartridge contacts with an eraser
5. Cleaned the cartridge contacts on the printer
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Is there a cure, or is it time for a new printer?

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Hi, I have a lexmark x7170 and keep getting an error message "unsupported cartridge". Help please!!


If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
Instruction on how avoid unsupprted cartridge message.
  1. Lift up the scanner unit (with the power on). The printer cartridge carrier will move to the top of the printer into the loading position.
  2. Press down on the lever above the cartridge and then raise the cartridge lid. Remove the cartridge and make sure the cartridge supports no more than four colors (cyan, yellow, magenta and black) and a speed of 22 parts per notation.
  3. Insert the compatible ink cartridge into the carrier and then lower the cartridge lid. Close the scanner unit, then make sure plain white paper is inserted into the paper loader.
  4. Press the "OK" button on the control panel and the unsupported cartridge message should be gone. Press the "Select" button and a test alignment page will print.

Nov 21, 2010 | Lexmark X7170 All-In-One InkJet Printer

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New color ink cartridge does not print red. reason?


Hi,

Here is my advice:

Step one: Run the clean print cartridges utility

1.
Press the Setup button.
2.
Press the down arrow key.
3.
Select Clean Print Cartridge and then press OK . The device prints a test page.
4.
Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
5.
Open the Printer Toolbox . There are two ways to do this:
*
Open HP Solution Center , select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
*
Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click Printing Preferences . Click the Features tab, then click the Printer Services button.
6.
The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.

Step two: Replace the problem cartridge (you probably have a defective cartridge)
If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now

Cause and prevention
Color mix is usually caused by a material touching the nozzles. Ink can wick along the material and travel from nozzle to nozzle. When different colors of ink mix in this way, the result is muddy, inaccurate colors.
Missing colors occur when the cartridge nozzles dry out, or when a color is exhausted because of specific printing demands.

*
Do not remove the protective tape from a new print cartridge until just before you install it. Once you remove the tape, do not reapply it.
*
After you have removed the protective tape, do not allow anything to touch the nozzles.
*
Print at least once a month to keep the print cartridges in good working order.
*
Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges.
*
If you are removing a cartridge from the printer temporarily (for instance, removing the black cartridge in order to install the photo cartridge), put it in a cartridge protector.
*
If you do not have a cartridge protector and need to remove a cartridge temporarily, put it in an airtight plastic tub. Make sure nothing touches the nozzles. Do not use a plastic bag. If you intend to store print cartridges in a tub for a long period of time, place color cartridges with the nozzles down, and black cartridges with the nozzles up. Please post your feedback and Vote if the problem resolved as per your satisfaction.

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1 Answer

Prints pink ink only can't get it to do black...


Hi,

To determine if the cartridge set can produce the correct basic colors, run the "Clean The Print Cartridges" function under Services in the printer driver properties. The cleaning process will produce black, cyan, magenta, and yellow if both cartridges are good. If one or more of the colors is missing:
1. A cartridge has failed or is empty.
2. The print nozzles may be plugged, i.e. dried out or not being cleaned properly by the service station.
3. The cartridge and carriage electrical contacts may be dirty.
4. The printer may have failed.
If there is an incorrect color, the ink is mixed inside the color cartridge.

-- Do not continue until you have worked through any issues revealed above. --

After establishing that the printer is capable of producing the basic color set, print from a software application. If you are not getting the expected colors, consider these possibilities:
1. The software is not configured properly.
2. Uninstalling and reinstalling the printer driver.
3. The printer may have failed.

Go to this web page for more information.
http://h20015.www2.hp.com/en/document.jhtml?lc=en&docName=bpa00224

Please post your feedback and Vote if the problem resolved as per your satisfaction.

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1 Answer

New ink cartridges. Printer won't print and does not show the new cartridges.


Step one: Run the clean print cartridges utility

1.
Press the Setup button.
2.
Press the down arrow key.
3.
Select Clean Print Cartridge and then press OK . The device prints a test page.
4.
Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
5.
Open the Printer Toolbox . There are two ways to do this:
*
select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
*
Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click Printing Preferences . Click the Features tab, then click the Printer Services button.
6.
The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.

Step two: Replace the problem cartridge (you probably have a defective cartridge)
If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now

Cause and prevention
Color mix is usually caused by a material touching the nozzles. Ink can wick along the material and travel from nozzle to nozzle. When different colors of ink mix in this way, the result is muddy, inaccurate colors.
Missing colors occur when the cartridge nozzles dry out, or when a color is exhausted because of specific printing demands.

*
Do not remove the protective tape from a new print cartridge until just before you install it. Once you remove the tape, do not reapply it.
*
After you have removed the protective tape, do not allow anything to touch the nozzles.
*
Print at least once a month to keep the print cartridges in good working order.
*
Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges.
*
If you are removing a cartridge from the printer temporarily (for instance, removing the black cartridge in order to install the photo cartridge), put it in a cartridge protector.
*
If you do not have a cartridge protector and need to remove a cartridge temporarily, put it in an airtight plastic tub. Make sure nothing touches the nozzles. Do not use a plastic bag. If you intend to store print cartridges in a tub for a long period of time, place color cartridges with the nozzles down, and black cartridges with the nozzles up.

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2 Answers

Troubleshooting Dell 924 all in one printer(Printer reads unsupported cartridge)


Try replacing the cartridge with a new Dell ink cartridge, the refill may have gone bad.

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3 Answers

Printer will not print black ink


Hi please try these steps:::

Right-click the printer icon, and then select 'Properties'.
2. Click the 'Maintenance' tab, and then click 'Deep Cleaning'.

maintdeep.jpg

3. Select 'All Colors', 'Black' or 'Color' for the print head to be cleaned.

allcolorsorblack.jpg



4. Read the message displayed, and then click 'OK'. The power lamp blinks and print head deep cleaning starts. (Do not perform any other operations until print head deep cleaning is complete. Print head deep cleaning takes about 1 minute.)

IF ABOVE STEPS DOESN'T WORK TRY THESE STEPS BELOW

Check ink tank vent hole The ink tank requires air to flow through it so ink can move from the reservoir to the print heads.

  1. Confirm there is no orange tape across the top of the ink tank

  2. If the orange tape is as shown in Figure (1), it is properly removed.

    ink_tank_tape.jpg

    *BCI-3's shown in this example.

  3. If the orange tape is as shown in Figure (2), remove the remaining tape to the level shown in Figure (1).

  4. Make sure each ink tank is snapped into the printer.

    IF THESE STEPS DIDNOT WORK THEN YOUR PRINTER NEEDS REPAIR(You might need to change the printer head.)

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1 Answer

Hi my pixma mp130 has fine horisontal lines whe printing


This problem is very simple for printers like these. In normal situations problems involving 2 cartridge (Black & Color) prints degrading in quality involve a failure of the print head nozzles or a calibration error.

It is also possible that you have "cleaned" your cartridges out, as cleaning forces ink through the nozzles at high pressure to force out dried particles, then rubs them off into the stopper sponge.

The beauty and only advantage to two cartridge printers is that if you ever have a print head die or lose print quality, you simply replace the cartridge, since the print head is installed into it.

Print heads and their tendency to fail increase by triple if you use cartridge refills or remanufactured cartridge sets. It is true that 2 cart systems have more expensive ink, but that is the price you pay for convenience. The heads on these cartridges are designed to have a set job life, between 250-600 prints, or the estimated maximum prints in lowest quality ink saver modes, and refilling it causes those heads to keep using the same tiny, high pressure bursts of ink, even after the pumps are wearing and deforming, causing leftover ink in the nozzles, leading to a popped pump or clogged heads.

Thinking in the long term, the next time you upgrade to a new printer, look at a 4 cart or more system, with a dedicated print head. Although the printers can cost an extra $50-$100, these can often times pay themselves back the difference after you have changed each cartridge twice, since you arent throwing away 2 thirds of your color cart when only one color runs out.
I just got a hold of the MP530 by Canon, which yea, compared to the 130 is very expensive.. but the cost per page of printing is about 27 cents lower! I can also bring these removable print heads back to life so easily that I taught a 5th grader how in 5 minutes, so its just a thought!

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1 Answer

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Try printing a windows test page from the driver software, START-SETTINGS_PRINTERS-DELL964- properties,,etc. If the test page prints with color then I believe that your driver is set to print in greyscale. If you can't find that option in the driver you might try to re-install the driver from your original cd.

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