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Icemaker makes only crushed ice - Samsung Refrigerators

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Pull your ice bin out and look at the opening where the brass colored rod enters. There is a solenoid inside the housing that should actuate to move the bucket arm in order to dispense cubes. Stick your finger in there and see if you can get it to drop down. The solenoid may be damaged, or just frozen in place. Once it drops down and with the freezer door open, actuate the door switch with your finger, while pressing the ice lever in the dispenser. Make sure you have selected cube and crushed first. The solenoid if it is working will snap up then fall back down when you release the lever. If it doesn't, then you will need to remove the housing it is in and see if it is full of frost. The solenoid shaft must move freely in order to work properly. They will rust with time and become pitted preventing proper operation.

Posted on Mar 12, 2011

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It despense water, but does not make ice


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You may be on the right track. Remove the ice bucket and check the square hole behind the ice bucket in the back wall of the freezer. You should be able to move the horizontal rod in it up and down with your finger. If not, it may be frozen in one position. If so, just warm the area a bit with a hair dryer to free it. Replace ice bucket and test. Another thing which may cause that is the ice auger itself may have separated from the drive shaft. (The icemaker itself has nothing to do with making "crushed" ice. It only makes cubes. The cubes are dispensed or crushed and dispensed at the front of the ice bucket using the auger and the metal parts there.) You might also want to verify that the long metal rod (which extends past the ice bucket and into that square hole) is able to move. (it is spring loaded)

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pull the icemaker out, say be one inch, shack it a bit, and jam it back in. We've done that each time we had that problem, before it started to work. The icemaker is designed poorly, my openion, and gets jammed easily each time you use the crushed ice. crushed ice jams the ice crusher, and cloggs the pathway resulting a no ice dispensing situation. Also try using only whole ice cubes, instead of the crushed ice. the less you use the crusher the less you'll have to problem. one last thing. if the ice is sitting in the basket for a while, due to poor ice despensor opening door design, the ice in the basket cloggs together causing the probelm.

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