Someone tried to remove the brewing system while the machine (DeLonghi EAM3200) was powered on. It is not more possible to close the service door and it is also not possible to put the used water tray back into the machine.
The brewing system seems to be fully extended and is slightly tilted left. I have no Idea what I can do. Any help please?
Hi, I think this is something I encountered once. Try this: 1. Shut the service door 2. unplug the machine, wait for any of the shut down noises to stop 3. plug the machine back in, wait for any noises to stop 4. check to see if everything is back in order
The most important thing is to keep the service door shut, and all the parts, ground basket, drip tray etc. in place. The mechanical will only operate with these things in place.
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cleaning the brewing system will require descale. if you haven't already tried this method then consult your coffee machine user manual in the troubleshooting section.
if you are still reading then that means that things are worse. this part of the machine becomes dirty from spilled coffee ground beans and calcium buildup from hard water.
to gain access to physically clean the brewing system you'll need some tech screwdriver. i normally use the newelectronx usa tool kit, but you can buy others off amazon or ebay.
remove the water tank. remove any screws securing the housing. after removing the brewing system clean it and replace.
Sounds like the brewing unit, or infuser, has not been properly seated into its holder. Are you sure that the two red retainer fittings are in their snapped out positions? See page 16 of your owner's manual.
If the infuser has not been properly seated it could cause a loud noise when the servo drive tries to raise the unit into its brewing position.
I just figured this out on my machine, I should have taken pictures but i didnt :( this problem seams to pop up whent the elevator that moves the brewing unit up and down gets its starting position mis aligned, since the machine does not have sensors to re adjust the alignment the motor will pull the elevater down even if it cant go further and that seams to cause the nasty noise we were hearing.
1. unplug machine 2. remove the side and back covers 3. remove tray and brewing unit from inside (2 red buttens you press together) 4. remove the bracket that holds the brewing unit (2 hex screws) 5. below the brewing unit bracket is one more screw, it holds the motor unit and elevator on the back of machine, remove this screw. 6. on the back pull out the motor unit with elevator. 7. realign elevator starting position by turning the bottom wheel that is connected to motor via belt, it might feel a bit stuck first as motor has ower tightened the elevator.
The back of the elevator looks like a step ladder with screw going up the middle, for me it worked best to align the bottom of the traveling bracket with the bottom step on the ladder i recomend trying that position and then adjusting if nessesary.
8. reasemble the machine and continue to enjoy exelent coffie
Ran into this same problem this week - brew /infuser unit is stuck at the bottom of the machine and it doesn't seem to want to move. Cannont replace the drip tray/grounds catching container. After speaking with Sam a wonderful customer service rep at DeLonghi (866-528-8323) I learned the following that saved me from having to send the machine in for repair which could take 2-3 weeks.
Make sure that the machine is unplugged before attempting this repair process.
Open the front door of the machine so that you can see the brew unit.
Take the grounds catching container only (without the drip tray) and put it into position where it would normally be seated.
Carefully try closing the front door.
If the door will not close with the container in position, carefully reach under the door and apply gentle pressure to lift up on the container so that the door can then close.
Plug your brewing machine in. It should power on and then make an internal adjustment which will raise the brew/infuser unit up enough to then be able to once again replace the drip tray and grounds container back into position.
If it does not raise high enough, try unplugging the machine again, wait about 5 seconds and then repeat the same process just described.
Once you are able to replace the tray and container, power the machine on.
Have a cup ready to place under the dispenser as it will release water and coffee as it preps itself for operation again.
Hope this helps those of you who are experiencing this same scenario.