Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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I have a fisher & paykel intuitive eco and on the display screen it reads needs a service code 37 ?

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Hello, It sounds like you have a restricted or blocked drain pump. This usually occurs in the outlet of the pump between the pump and the diverter valve. 1st check that the drain hose is not kinked or crushed and does not have too long of an extension on it. If the tub did not drain you will have to bail or otherwise remove the water. Of course unplug the machine before any service. Once that is done, lean the machine backward the drain pump is located under the machine on the right side close to you. unplug the wires to the pump and remove the pump by lifting the small plastic catch and turning the pump assembly a quarter turn counterclockwise. Next disconnect the pump from the hose to the diverter valve. you can also remove the pump hose from the diverter valve and check to see if anything is caught in the valve. That's really all there is to the drain system. Good Luck.

Posted on Mar 12, 2011

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Posted on Jan 02, 2017

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Screen has code 37 on it


Hi, welcome!
Code 37 is a "pump blocked error" code. Typically this code is triggered when the machine does not sense a change in the water level when called for. Check for debris caught in the pump, either in the impeller for moving water or in some cases, the external cooling fan impeller (exposed underneath the machine) gets snagged with a piece of fabric softener sheet (such as "bounce") and this will stall the pump and trigger a code 37.

I hope you find this info useful and thanks for using Fixya.

Jan 26, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Fisher and paykel intuitive error code 37


Dear chopper667,
ngfam1 here for you!
I am happy to be of assistance!

Try unplugging the washer and then rebooting it after 3 minutes!
If this fails,
here is a good service that I recommend to my customers,
in our 65 year old appliance business!

A&E Factory Service
1-800-905-9505 -(IN U.S.A.)
They are open to make appointments 7days/24hours
A&E is factory authorized service for most brands!
Including warranty work!!!
They will help you, and all will be well!

Good luck!
You will be fine now!

Thank You
Bless you,ngfam1

Aug 26, 2008 | Fisher and Paykel Fisher Paykel Intuitive...

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