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Hi. i am tryinmg to charge my nieces mp3 that she has got. she lost the original chatger (lead) so i am using a spare one that i have found.. its coming up on the screen connected but its not showing the battery is charging and its been in since 9am and when i unplug it it still says no power.. can you suggest anything?

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Hi, why it's not charging yet ,i think its not yet recognizing the mp3 player yet. You will need to follow the below step and solve the problem.,Then after trying out this steps and still does not work,That means you will need to replace the USB cable...

Hi, when an m3player does not detect on your PC, usually when Drivers that corrupted..
How to rectify the problem:

Connect the mp3 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.

- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.

- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Check under Device Manager

1. Right-click My Computer, and select Manage.


2. Click Device Manager on the left pane.


NOTE: MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are mp3 player Connect and mp3 player Express which only use MTP mode. MTP mode is the recommended and default method for mp3 Players when used with Windows OS.

The mp3 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


Refresh the drivers

1. Right-click the entry with the error mark, select Uninstall.

2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


Good luck......

Posted on Mar 12, 2011

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Posted on Jan 02, 2017

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