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Having a problem getting a connection with my computer I (foolishly, I now realise!) deleted the software with a view to reinstalling. The first disc worked fine but the second disc will simply not "open" just gives a whirring sound and won'tr open even when I go to "My Computer" to double click. I've looked for downloads for the second disc but can't find any (and Xerox say they have none available nor can they supply a new disc). Any ideas?

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  • pezzah44
    pezzah44 Mar 12, 2011

    Im geussing your having problems with you drivers which is software you need for hardware to run.

    If you post the specifications or model of you computer we may be able to find some driver downloads for you.

  • peter_higgin Mar 12, 2011

    Thanks pezzah44. I'm sure you are correct re the drivers which is why I decided (unwisely, as it happens) to delete the software and start again when things weren't working properly. As I said before, the software and documentation disc 1 loaded fine but disc 2 won't register at all [from which I can only assume that there is a problem with it]. That's when I looked to see if , as an alternative, I could download the software but I've not found anywhere (including Xerox) that provides that facility. My computer is a Dell, running Windows XP. Any help would be much appreciated.

  • peter_higgin Mar 12, 2011

    Sorry to be thick but I've gone to the site as suggested but couldn't find my way to anything that gave a link to a Xerox driver. I think I'm doing something wrong or misunderstanding !!!Any chance you could give me a step by step guide to take me to the downloads that I need specifically for the Xerox 2400 one touch scanner?

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Ok good news that you have a dell because they're pretty easy to find usually, ive done this a few times myself.
if you go to this link here: http://support.euro.dell.com/support/downloads/index.aspx?c=uk&cs=ukdhs1&l=en&s=dhs
itll take you to the DELL DRIVER CENTER
All you need to do is identify your product with the options it gives you and then it will search for all the available drivers for your machine.
And then download them and install them!
Good Luck

Posted on Mar 12, 2011

Testimonial: "Brilliant - many thanks. And so fast too."

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  • pezzah44
    pezzah44 Mar 12, 2011

    ok ill do a step by step what is the make and model of your computer?

  • pezzah44
    pezzah44 Mar 12, 2011

    sorry and what operating system are you running? vista, xp or windows 7, etc?

  • peter_higgin Mar 12, 2011

    Windows XP

  • pezzah44
    pezzah44 Mar 12, 2011

    1(sorry this isnt neat) Ok so firstly we need to make absolutely sure theres no drivers there for the xerox already ( i know you said you deleted but its best to make sure)

    2so first we need to bring up system properties by either Press [Windows] [Break] to bring the dialogue box up or right click the My Computer icon on your desktop and click Properties. Alternatively, you can go into the Control Panel and double click the System applet.

    3Select the Advanced tab and click the Environment Variables button.

    4Click the New button below the System Variables panel.

    5In the New System Variable dialog box, type devmgr_show_nonpresent_devices in the Variable Name text box and 1 in the Variable Value text box.

    6Click OK to return to the System Properties dialog box and then click OK again.

    7Select the Hardware tab and click the Device Manager button.

    8In Device Manager, go to View | Show Hidden Devices.

    9and delete and xerox scanner drivers that may be there

    10THEN go tohttp://www.xeroxscanners.com/en/uk/produ... and scroll down to where it says Windows XP / 2000 / Me / 98 and download the english .exe

    11when its finnished run it by double clicking and follow the setup wizard

    12 duribng the wizard it should prompt you to plug in the scanner so have it ready

    hopefully this will work for you.

  • peter_higgin Mar 12, 2011

    Thanks again -

    I've done all that but when it comes to reloading and I get to "Windows XP / 2000 / Me / 98 and download the english .exe 11" there's a problem in that the only Englsih reference that I am coming to is "2400.3031010.EN.exe (10.3MB)". I haven't tried that as it doesn't accord with your note. Any advice?

    Regards - and thanks again for your help. Computers are wonderful aren't they - except when they go wrong!

  • pezzah44
    pezzah44 Mar 12, 2011

    sorry my fault wasn't specific enough but yeah thats the ticket!

    i know tell me about bloody things! but its how you learn.

  • peter_higgin Mar 12, 2011

    Thanks again -

    The download worked but when I get to the bit about connecting the scanner the system is telling me that there is a malfunction with the USB device. I've plugged into three different connections on the computer with the same outcome. Having tried a different piece of hardware in the computer USB connection it works OK. So, to my totally untrained mind it looks as if there is a problem with the USB at the scanner end of things. So, it looks like a new scanner is needed. Thanks again for all your help.

    Peter H.

  • pezzah44
    pezzah44 Mar 12, 2011

    When you deleted software did you get rid of more then just the scanner drivers?

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