Question about Maytag Neptune FAV6800AW Top Load Washer

4 Answers

I have a maytag fav9800aww topload neptune washer. the machine constantly goes into unbalance. It appears to be going into spin before trying to extract the water. I checked the dignostics and it came up with an error 10 "low speed out of balance" The right latch on the lid lock has been broken for some time but it was working ok without it. Any suggestions would be greatly appreciated. Thanks

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  • Joe Bevilacqua
    Joe Bevilacqua Mar 12, 2011

    Thanks for your insight. i just want to understand how this sensor works. Is the sensor designed to stop the machine and tell it to pump out more water before it reattempts to go back into spin?

  • Joe Bevilacqua
    Joe Bevilacqua Mar 13, 2011

    I just wanted to clarify what is going on with my washer. the washer will not go into a spin. Everytime it trys to go into spin the drum osolates out of control and hits the side walls. the machine has a digital display that indicates an error 10.(out of balance) The problem is not an unbalance load because we have tryed 10 times with a different sized/balanced load. When I run it through the diagnosis spin test. It will only go to 48 rpm before going into unbalance. I tested the drain pump and it works fine. I was able to get it it to spin properly once after many attempts??? The right lock switch arm that holds the lid down has been broken for some time now but the machine has been operating fine. Shouldn't the machine pump out the water before trying to spin the tub, it appears that it is not doing that?

  • Joe Bevilacqua
    Joe Bevilacqua Mar 13, 2011

    it appears that the displacement switch is shutting the unit down but when i test for power back at the pump after an out of balance, there is none present. other postings say something about a bad clutch??

  • Joe Bevilacqua
    Joe Bevilacqua Mar 13, 2011

    i check the suspension and it seems like both front springs and back suspension are fine. Also, what happens is at the 11 minute mark the machine trys to go into spin then goes into unbalance. From other posts it seems like this could be a problem with the clutch. How do I test the clutch?

  • Joe Bevilacqua
    Joe Bevilacqua Mar 13, 2011

    2 front shocks appear to be good. When I press down on the tub at each shock and let go, the tub springs right back up. The back doesn't have shocks, they have suspended rods that hold the tub up, these seem fine also. When I open the lid and move the inner tub from side to side it is smooth and returns too the middle.

  • Joe Bevilacqua
    Joe Bevilacqua Mar 13, 2011

    toploader. Do you have access to my previous correspondence with the last technician? I have provided a detailed discription of what is going on with this machine.

  • Joe Bevilacqua
    Joe Bevilacqua Mar 13, 2011

    The two front shocks are fine and in the back there are two suspension cables that are also good. Could it be a problem with a stuck pressure switch thinking that all the water is out of the tub?

  • Joe Bevilacqua
    Joe Bevilacqua Mar 15, 2011

    rear struts and brackets appear to be fine. Whenever the washer reachs the 11 minute mark it never advances into spin, any other suggestions?

  • Joe Bevilacqua
    Joe Bevilacqua Mar 17, 2011

    It appears as if the clutch is hanging up. when the machine begins to go into spin it seems like it is also trying to agitate. I will remove and inspect the clutch.

  • Joe Bevilacqua
    Joe Bevilacqua Mar 18, 2011

    Yes would you please forward the manual. Thank you for your help.

×

4 Answers

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Noise / Cabinet Hits
• Level the machine
• Check sensor (refer to Tub Sensor Test).
• Check Strut and Strut Isolator for proper operation.
• Check for Diagnostic Code "10".

Unbalanced Load/Wet Clothes Troubleshooting

  1. Very small clothes loads can cause unbalanced loads - add additional towels.
  2. Excessive suds may have been present.
  3. Check Tub Displacement Sensor connection and main harness connector at machine control board.
  4. Check Tub Displacement Sensor for 0 to 3.0 Volts DC output voltage between ground and the board input. Check for 12 Volts DC input voltage between the ground and the board output. Only check for voltage at the Tub Displacement Sensor. Do not perform a continuity check. See Tub Displacement Sensor Diagnostics.
  5. Excessive motion was detected in spin (dc or LL) Run Quick Spin Test with an empty tub to check Tub Displacement Sensor and Machine Control Board.
  6. Check for restricted drain system. Check the drain hose during machine operation, does the water drain out?
  7. Check for 120 VAC at the pump when a spin cycle is selected
  8. Go to Board output test and perform Drain Pump test.
  9. In cold climates check for frozen Drain Hose.
  10. Perform Motor and Motor Control Test.
Tub Displacement Sensor Diagnostics
CAUTION: Do not perform continuity check directly on Displacement Sensor due to the potential for damaging the microprocessor chip in the sensor.
  1. Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds.
  2. Press the Super Wash key.
  3. Press Delicates.
  4. Push tub to back right corner so sensor extends beyond the #2 mark molded on slider. Display will show "UO" (Unbalance open).
I have a maytag fav9800aww - pctech1_38.jpg
5. Press Hand Wash.
6. Pull tub to front left corner and push down so sensor collapses to before the #1 mark molded on slider. Display will show "UO" (Unbalance open).
pctech1_39.jpg
NOTE: Moving the sensor midway between mark #1 and mark #2 represents normal operation.
Press Hand Wash or Delicates. Display will show "UC" (Unbalance Closed).

Pump Out Test
Enter Service Mode
To enter Service Mode press the Enviro Plus and Spin Only keys for three seconds or until the control beeps. The motor speed will be displayed when started (motor not running display will be 00). The present state of the machine will not be changed. (i.e., the current cycle in progress will not be interrupted and only the display will change).
Exit Service Mode
Press Enviro Plus and Spin Only keys for 3 seconds again, or press Off, or unplug the machine.
Board Output Test
While in Service Mode, pressing the Delicates key will begin the Board Output Test. This test turns on a specified output after a key press. (Pressing the Delicates key again cancels the test.) All outputs will be turned off after five (5) minutes. While in Service Mode press the Presoak key to check the Drain Pump.
Motor Control Test
While in Service Mode press the Whites key to check the Motor Control.

Posted on Mar 15, 2011

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  • Expert
  • 262 Answers

This link will show you the parts that you will need to check part number 7 rear struts
Click on the link http://www.searspartsdirect.com/partsdirect/part-model/Maytag-Parts/Washer-Parts/Model-FAV6800AWW/3048/0153200/M0602242/00003?blt=06&prst=&shdMod=

And this link parts 18 and 19 brackets
click on the link http://www.searspartsdirect.com/partsdirect/part-model/Maytag-Parts/Washer-Parts/Model-FAV6800AWW/3048/0153200/M0602242/00005?blt=06&prst=&shdMod=

If these parts look ok....run the machine and watch the machine run.....it should give you an indication on what is happening. You will need to jump out the lid switch to do this.

Please post results

Posted on Mar 14, 2011

  • Keith Drake
    Keith Drake Mar 18, 2011

    Here is your answer....you were right about the clutch.

    Click on the link,this guy had the same issue. There are pictures at the bottom of the page.

    You will need to register to view the pictures. or if you email mne I can forward them to you.

    Click on the link http://forum.appliancepartspros.com/wash...

    If you want to tackle this job let me know and i will send the service manual to you.

    You must be mechanially inclined to do it. Not a job for a beginner. Just a heads up. Around $300.00 plus for a service tech to do it.

    Kdrake84@yahoo.com

    Good luck.

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How is your suspension?. is the inner tub looks at center or to the side?. can you move the inner basket by hand side to side and see if it's move smoothly?.

Posted on Mar 13, 2011

  • Android Man
    Android Man Mar 13, 2011

    is this a front loader or a top loader?

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  • Master
  • 1,554 Answers

The tub displacement sensor is likely the problem. Enter the Service Mode by pressing the Help and Back keys for three seconds or until the control beeps. Press System Check on the display then push the tub to the back right corner so sensor extends beyond the #2 mark molded on the slider and the display will show"tub unbalance" . Pull the tub to the front left corner and push down so sensor collapses to before the #1 mark molded on the slider and display will show "tub unbalance". Moving the tub midway between marks #1 and #2 represents normal operation and the display will show "no unbalance".

The tub displacement sensor is indeed the problem if the "tub unbalance" is displayed even before the tub is moved to the back right and front left corners or when "tub unbalance" is displayed when the tub is moved even slightly towards the said corners. Check and make sure tub displacement sensor is in place at the front left corner of the cabinet if this is the case. Check the connection of the sensor to the machine control if the sensor properly in place. Make sure the wire harness is intact and the connectors are clean and snug fit. Replace the tub displacement sensor if the no issue is found with the wire harness. The tub displacement sensor is part number 12002194.

Disconnect power raise the top cover by inserting a plastic putty knife or similar tool in line with the lid seam and push in to release the catches on the left and right sides.
I have a maytag fav9800aww - 6a41fe1.jpg


Once the top cover is raised, remove the 2 screws on the back side of the front panel then tip the panel forward and lift upward to clear the J clips from the bottom of the panel. Release the tub displacement sensor locking tab and slide sensor to release. Observe the wire routing before removing sensor as the wires must be routed through the wire clips and strain reliefs during reassembly.

Please accept the solution should you find it helpful or informative. Accepting the solution will not stop you from communicating with the expert. You can still communicate with the expert should you need further advice regarding the issue stated herein.

Posted on Mar 12, 2011

  • 1 more comment 
  • Jahn27
    Jahn27 Mar 13, 2011

    The tub displacement sensor is indeed designed to stop the machine when an unbalanced condition is detected as when the tub hits the side walls. The pump works then to pump out more water. This is because water has been detected and needs to be drained out before a spin cycle is restarted after an unbalanced condition.

  • Jahn27
    Jahn27 Mar 13, 2011

    Based on the description of the problem, the issue is likely in the suspension system, particularly the front struts and the rear struts. Make sure the struts are intact and properly in place. Replace both struts if at least one strut is fond worn or damaged. Also check the ring around the top of the basket for sloshing water as water accumulation causes immediate imbalance of the basket when the machine goes into spin.

  • Jahn27
    Jahn27 Mar 13, 2011

    Bad clutch is not likely to cause an unbalance condition.

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1 Answer

We just moved and the house came with a Maytag Neptune TL which won't spin if there are clothes in the cylinder. It will spin empty. Please help! Thanks.


Washer bangs around in spin cycle and throws a DC or UC unballance code with cloths in the wash basket is that correct?

If so it's a Clutch issue.

If you want read more about what I feel is your issue read this post Maytag Neptune load unbalance

Sep 08, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag toploader Neptune washer stops with 10 minutes left on quick wash and code "uc" on LED. There is a little water left in bottom of tub and cloths are soaked. It does fine until the spin...


It sounds like the Outer Bearings are going due to a leaky Tub Seal. Bothe can be repaired and have done on this site. This site has no way to reference past post to machine issues.

I have helped owners of theFAV6800A and FAV9800A machines here but I prefer a tru DIY site.

I no longer post on this site no way to post a Sticky for machine issues.

If you want to DIY the repair Google this phrase ""Sticky: Neptune TL Washer FAV6800AWW""" Read the post Part 1; DC or UC unbalance error codes in Spin Cycle what is causing this issue? Part 2 for the fix action.

Post your issue in the repair forum not in the Sticky. Please include your Model Number i.e. FAV6800A or FAV9800A and I will help you.

Jan 22, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My maytag neptune top loading washing machine when washing sounds like there are belts squealing and the washer tub seems to hit the sides of the machine when spinning what is going on?


This sounds like a possible Clutch issue. Is the machine model an FAV6800A or FAV9800A?

When the washer is banging around do you take unbalance errors such as dC or uC?


Do you want to DIY the fix or call in a repair service. If you could confirm your machine model number......Rich


May 21, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a maytag neptune topload washer, & for two days i havent been able to get my clothes to drain & spin, every time i press start, it spins for about 10 seconds & then stops & never...


Can you let me know which model you have…FAV6800A or FAV9800A?

IF it’s the LED display console do you show any unbalance error codes such as dC or uC?

What are the first two digits of you serial number it will be 10,11,12, to 17?

The serial number location;
28154e6.jpg

Handy Links;
FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

Let me know if I can help.....Rich

Apr 11, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune fav9800aww has error for unbalance circuit always open or out of range


I had the same issue with FAV9800AWW, the Quick Spin Test showed "Machine cannot spin because the unbalance circuit is always open or out of range." Removed the Tub Displacement Sensor, disconnected the wire harness to the sensor, and found corrosion between the contacts, especially on the 12V DC pin. When I cleaned it with isopropyl alcohol and soft brush, discovered that the trace had corroded away, and so the board was not receiving the 12V DC input. Also had checked on the pins of the blue/white (signal) and pink (gnd), and was always negligible millivolt reading. The part number is Whirlpool 12002194. Ordered it from Appliance Parts Pros after reading various reviews. I found it cheaper other places, but those places got too many poor reviews for my taste.

http://www.appliancepartspros.com/partsearch/model.aspx?model_id=5169373&diagram_id=28406005#d28406005

Oct 17, 2009 | Maytag Neptune FAV9800AW Top Load Washer

1 Answer

Maytag fav9800aww washer has trouble code stating unbalance circuit is open or out of range washer completes the spin cycle as long as the machine has nothing in it with any kind of load it starts to spin...


If it’s a FAV6800AW or FAV8900AW and you want to DIY a fix take a look at this post and see if you or someone you know has some very basic mechanical skills and can do a clutch replacement or roller clutch bearing re-lube. The dc/UC unbalance errors are a very common failure issue with the FAV6800AW/FAV9800AW clutch.

I have put together a step by step process to perform a clutch replacement process, this repair will get your $1000 machine back in service with a $50 dollar clutch replacement. Worse case you can give the repair person some facts and maybe control cost and speed to repair. I believe you will find you will pay $300 - $400 to have it repaired.

If you pay more than $50 dollars for the clutch you are throwing money away. Clothes Washer Clutch - 25001169

You can try this test just to rule out the TDS as the failure point almost all the time dc/UC unbalance errors are related to clutch issues with this machine model.
Tub Displacement Sensor Diagnostics check.
It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM.
Enter the Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Press the Super Wash key display reads “in”…something like that.

Press Delicates the Display will show “UC” (Unbalance Closed).

Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

Press Hand Wash.

Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). If you get these results your Tub Displacement sensor should be OK and I believe it’s not the component failure producing dc/UC errors in spin cycle. I would remove the clutch for inspection and re-lube. There is a more technical troubleshooting method to check Tub Displacement Sensor in the Troubleshooting guide and Service manual.

We can turn on the drain pump in Service Mode to pump out excess water, let me know if you need help with that. The link I have in this post will send you to the Service Manual on this site in PDF format .

I believe a lot of folks toss this $1K machine when a $50 dollar clutch replacement or an even cheaper a Oneway roller clutch bearing clean up (if the bearings are rust free) will get the machine back in service.
Post back if you decide to DIY the fix and need help.

Good luck… Rich

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Maytag Neptune TL.


easy!the water pressure switch is not working the little hose going to it could blocked or off,or the pressure switch bottle could be blocked. rate me if right Eire

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