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Internal Error 2738

Installing on Vista during step 3 pop up windo displays 'Internal Error 2738
when click OK installation ceases

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  • nospampam22 Sep 17, 2008

    I am using windows vista home premium and trying to install updated logitech software for Quickcam E 2500 Series. I will start to download and then it stops and says 'Internal Error 2738' I followed all the instructions to uninstall all older software, I disabled my anti-virus, deleted temp files and I still can't get it to download. Any Ideas?

  • joselam Oct 28, 2008

    When I try to install the software for Logitech QuickCam Communicate MP, on step 3 I get the "internal error 2738".

    What does it mean ?

    How can I fix it ?

  • mariko Nov 04, 2008

    i get error 2378 too and i have vista

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1 Suggested Answer

murchisonj
  • 35 Answers

SOURCE: Internal Error 2738

Since you are running windows vista please follow these instructions carefully.

  1. Click on "Start".
  2. Click on "All Programs".
  3. Click on "Accessories".
  4. Right click on the Command Prompt, select "run as administrator".
  5. At the prompt, type "regsvr32 vbscript.dll".
  6. You will now get a message box saying "vbscript.dll" has been registered.
  7. Reinstall QuickCam
I hope this helps. If not let us know.

Please rate my answer

Posted on Aug 17, 2008

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Cant download skype, problem with toolbar, error 2738


Take a look in Event Viewer I looked in Event Viewer to find out what MSI-file that generated the error message and found:
Log Name: Application
Source: MsiInstaller
Date: 23.09.2010 21:58:26
Event ID: 1040
... ...
Description:
Beginning a Windows Installer transaction: C:\ProgramData\Skype\{D103C4BA-F905-437A-8049-DB24763BBE36}\SkypeToolbars.msi. Client Process Id: 6564.
2. Running MSIEXEC with logging options I started a "Command Promt" and used the command: "cd C:\ProgramData\Skype\{D103C4BA-F905-437A-8049-DB24763BBE36}" to navigate into the folder containing the MSI-file.
Now using the command: "msiexec /i SkypeToolbars.msi /lv log.txt" (msiexec options: /i = Install, /lv = Log + Verbose output).
After clicking away the error message I just wrote "log.txt" in my "Command Promt" to open the log-file. Near the bottom of the log-file I found this line:
DEBUG: Error 2738: Could not access VBScript runtime for custom action
3. DEBUG: Error 2738 After a quick search at Google I found out this error indicates that the VBScript engine is not registered on the computer.

The solution for a Windows Vista or Windows 7 32bit:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "cd %windir%\system32" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
The solution for a Windows Vista or Windows 7 64bit:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "cd %windir%\syswow64" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
4. Try again... Now I tried once more to run "msiexec /i SkypeToolbars.msi /lv log.txt" (I kept the /lv log.txt option to look for changes if the installer would fail again).
If you still get the same Error than continue to step 5.
5. Cleanup registry first, then re-reg My installation still gave me the same error, so after some more searching and reading on Google I found a solution that explained what I tried before (with the regsvr32.exe) and also an alternative step if that one should fail. The alternative step was to remove the Registry Key pointing to vbscript.dll.
The alternative solution for a Windows Vista or Windows 7 32bit is then:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f" and hit Enter
- Write "cd %windir%\system32" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
The alternative solution for a Windows Vista or Windows 7 64bit:
- Click Start -> All Programs -> Accessories
- Right click "Command Promt" and click on "Run as administrator"
- Write "reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f" and hit Enter
- Write "cd %windir%\ syswow64" and hit Enter
- Write "regsvr32.exe vbscript.dll" and hit Enter
- You should now get a message that says: "DllRegisterServer in vbscript.dll succeeded."
- Click "OK"
Now using the command "msiexec /i SkypeToolbars.msi /lv log.txt" the installer started perfectly, ran all the way thru and Finished.
Conclusion This message indicates that VBScript engine is not currently registered on the Computer running the installer.
Vbscript.dll must get registered to solve the problem.

Ref: http://community.spiceworks.com/how_to/show/1577

Apr 25, 2011 | Computers & Internet

6 Answers

Error 2738


Please clarify and also what is the brand and model of your pda?

Sep 28, 2008 | Computers & Internet

1 Answer

Install trouble


UNPLUG THE CAM AND LOOK IN DEVICE MANAGER.FIND YOUR CAM AND UNINSTALL THE DRIVERS.REBOOT.DOWNLOAD NEW DRIVERS FROM WEBSITE FOR CAM.MAKING SURE ITS THE RIGHT MAKE AND MODEL AND ITS THE DRIVERS FOR YOUR OS.THEN REBOOT.PLUG CAMERA BACK IN.SYSTEM WILL DETECT IT AND LOAD THE DRIVERS.HOPE THIS HELPS.RICHARDM69

Nov 30, 2008 | Logitech Webcam

1 Answer

I recently purchased an HP photosmar C7280 all-in-one printer,scanner .copier fax. When installing software get error 2738 and also MSI.HP software update. have tried reinstall three times. Help


Hi,

I would guess you are running windows Vista. This is a VBscript runtime error. To fix this,

goto Start > All Programs > Accessories > then right click on "command prompt" , choose run as administrator

in command prompt type in:

regsvr32 vbscript.dll

hit enter

Try installing now..

Hope this fixes your problem!

Sep 05, 2008 | HP Office Equipment & Supplies

2 Answers

Internal Error 2738


Since you are running windows vista please follow these instructions carefully.

  1. Click on "Start".
  2. Click on "All Programs".
  3. Click on "Accessories".
  4. Right click on the Command Prompt, select "run as administrator".
  5. At the prompt, type "regsvr32 vbscript.dll".
  6. You will now get a message box saying "vbscript.dll" has been registered.
  7. Reinstall QuickCam
I hope this helps. If not let us know.

Please rate my answer

Aug 15, 2008 | Logitech QuickCam Communicate STX Webcam

1 Answer

Problem installing


During the upgrade installation to QuickCam 11.5 the installer will hault and display error code 2738.

Solution
Windows XP user:
  1. Please visit the Microsoft website and download Window Scrip 5.6.
  2. After installing Windows Scrip 5.6, please reinstall QuickCam11.5.
Windows Vista Users:
  1. Click on Start Button
  2. Click on All Programs
  3. Click on Accessories
  4. Right click on the Command Prompt, select "run as administrator"
  5. At the prompt type "regsvr32 vbscript.dll"
  6. You will now get a message box saying "vbscript.dll" has been registered
  7. Reinstall QuickCam 11.5

This resolve the problem.
Sergio

Mar 11, 2008 | Logitech QuickCam Communicate STX Personal...

1 Answer

Installing software on windows Vista


internal cause by corrupted cd installer.. to many scratch in ur cd....i already encounter this problem try to duplicate ur cd to new one... this will fixed,, 100% working

Feb 09, 2008 | Logitech Webcam

1 Answer

Windows vista


1. Disable Windows Update
a. Click on start
b. Click on all programs
c. Click on accessories
d. Click on Run
e. Type services.msc and press ok
f. Right click on "Windows Update"
g. Click on stop (Windows Update is now disabled)
2. Rename Software Distribution folder
a. Navigate to: C:/Windows/
b. Find the folder named: “SoftwareDistribution”
c. Rename that folder to something like “SoftwareDistribution.old”
d. Create a new folder called “SoftwareDistribution”
3. Enable Windows Update
a. Click on start
b. Click on all programs
c. Click on accessories
d. Click on Run
e. Type services.msc and press ok
f. Right click on windows update
g. Click on start
If you are unable to find Software Distribution Folder, follow these steps before #2 above.
1. From the explorer window press the Alt key to view the file menu.
2. Click Tools
3. Select Folder Options
4. Select the View tab
5. Select “Show hidden files and folders”
6. Remove the selection from “Hide protected operating system files”
7. Click OK

Restart your PC and you should be good to go!

Jan 09, 2008 | Microsoft Windows Vista Ultimate Edition

2 Answers

Error Message 2738 ipod shuffle install


Symptoms In some instances, the iTunes and QuickTime Installers may unexpectedly quit during the "Preparing to Install" stage of the installation with the following message:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. In some cases, the error message may read
"iTunes could not be installed because Visual Basic Script (VBScript) is not installed or has been disabled. Make sure VBScript is installed, turn off script blocking in anti-virus and personal firewall software, reregister VBScript, and then install iTunes." Products Affected iTunes 7 for Windows, QuickTime 7 (Windows), Microsoft Windows 2000, Windows XP, Windows Vista
Resolution Windows XP or Windows Vista
Download and install iTunes 7.6 or later.

Dec 26, 2007 | Apple iPod shuffle Second Gen. Silver (1...

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