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My Digidoor twenty four double garage door is malfunctioning. When activating a remote control, the door only go up for about 30cm and then gets stuck. Afterwards go up and down from the ground to about 30cm until one deactivates the door manually. When opening the door manually the wheels slides all the way opening normally.

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  • kgopotso Mar 12, 2011

    Hi There



    should i disamntle the the motor fromt the top? Where do i lubricate the system ? along the chain rail?

  • kgopotso Mar 12, 2011

    Mr Caroldon

    I looked at the rails and it seems that the chain that rotates back and forth one end of the chain is not attached to anything, with a visible hole at its tip (which i think was suppposed to hook up to the rest of the chain). Before it gets stuck one chain will be moving forward and the other one backwards and then the end of the chain stalls half way. Is this how the chain mechanism works?

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Sir when was ur last tym to service it coz normaly after a year..i had same problem as yours bt i fixed my one by oiling the chain it was dry thats why the motor was strugglin to pull i hope u wil get luck thank u

Posted on Oct 24, 2013

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  • Master
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Hello kgo.. Sometimes these door motors do need a wee bit of tweeking. That said, I would adjust the up pressure a bit so that it goes up as it should. The adjustments are on the motor unit and generally only require a screw driver to make the adjustment.

Be sure to make wee adjustments and then test the door. Joe

Thanks for choosing Fixya!

Posted on Mar 12, 2011

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  • Kitchen Ranges Master
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The fault which is indicated is purely a mechanical one and it needs the assistance of an overhauling of the motor drives,gears and links to the door.
When deactivated the door is disengaged and so moves freely but when the motor as it is activated find the friction of the drive too much which is making it fall short of even opening the door.
Remove the motor from the assembly and manually check the position of the friction. It can also be related to poor bearings , bushes or lubrication. Also check the power of the motor, check the voltage to the motor and also the bearings on the motor.
If you are mechanically minded this can be sorted out easily bu checking the free movement of the drives.

Posted on Mar 12, 2011

  • Donald DCruz
    Donald DCruz Mar 12, 2011

    As mentioned since you are able to see the first observation , removal of the link to the motor will be enough to manually check the mechanism for free movement. So please see if you are able to do this at first to confirm that it is problem of the mechanism jamming.

  • Donald DCruz
    Donald DCruz Mar 12, 2011

    As mentioned since you are able to see the first observation , removal of the link to the motor will be enough to manually check the mechanism for free movement. So please see if you are able to do this at first to confirm that it is problem of the mechanism jamming.

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