Hi we had the same problem with our p&t sports buggy, brand new out of the box the front wheel kept locking, driving me mad! we contacted our supplier, kiddicare.com, who were extremely helpful and sent out a "front wheel swivel/fixed catch (screw fixing)" - it has WORKED WONDERS! the buggy is now smooth and easy to handle. you have to remove the old catch pin which can be a bit of a fiddle (when we got the old pin out it was a rivet fixing and very rusty) but only took us 10 minutes. highly recommended if you can get hold of one of these new screw fix pins, which have obviously been brought out to fix a common fault which p&t can't be bothered to recall lots of buggies and fix themselves...... ;)
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you should be able to pull the knob out and turn it to the possition spray some lubricating oil first if it stuck. But it will pull out. Go to www.buggypitstop.co.uk if you need any spare and advive on how to fit your pushchair
First of all, I cannot tell you how frustrating the Phil & Teds instruction manual is. Our's had one half inch square pictures that were supposed to be adequate to learn how to use this. As a general suggest there are fantastic videos posted by a third part (not Phil & Teds) that are worth watching.
After several frustrating hours I can tell you exactly how to fix this:
1. Put on the rear brake
2. Sit on the ground in front of the stroller but sit slightly on one side or the other
3. Lift up the stroller so that you can see the pin that you pull to release the front wheel
4. Pull the pin slowly out about a quarter of an inch
5. You should see that there are actually two metal pins (one large, one tiny)
6. Twist the knob you pulled so that the tiny pin does not line up with the tiny circle on the inside of the knob
7. Let go of the knob
If you did this correctly, you should be able to have the front wheel locked in the swivel position even if you tillt the stroller upwards.
I hope this helps. I also hope that at some point Phil & Teds hires someone to help them with their instruction manuals. They have several clever and humorous language in them, but when the document does not serve its actual purpose the humor just becomes frustrating. For the cost of the stroller, the company should be embarrassed that its users are resorting to these online forums to help each other, although I am happy to do it.
We have a new Phil & Teds Classic -- same problem. Solution #2 worked for us. Pushing down on the black bars while pressing the grey button was the solution. Not sure why this is necessary to make the silver button line up with the grey button, but it is. Engaging the brake did not seem to make any difference.