Question about HTC Hero Smartphone

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I have a Sprint HTC Hero. When I try to power it up, it gets stuck on the screen that displays "HTC" and will not go any further. I have tried taking the battery out and hard reseting by following these instructions: Press and hld back and home button at the same time, then release and press the track ball. I have done this repeatidly and nothing happens.

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  • 29 Answers

1. When the phone is off, press and hold the Home and Power button until the phone comes on. 2. You should see a little icon with an exclamation mark. Now press and hold the Home and Power button again. 3. You should see some instructions and some options. Use the trackball to select Factory reset. This will erase all your phone's data, but if you're in the cloud (ie your contacts are with Google), you should be fine, you'll just have to reconfigure everything (ie mail accounts, keyboard calibration, home screens, app downloads and preferences).

Posted on Mar 12, 2011

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Tip

Battery Tips for the Sprint HTC Hero.....


Battery life on cells phone, especially the hoard of smart phones coming out, can be very short, especially right out of the box. The following are some tips to extend the time between chargings for the Sprint HTC Hero (and probably the European Hero as well as the Verizon Eris).

• update your system software to version 1.56. To check which version you have, go to Settings > About phone > scroll to see software version. To update, go to Systems updates from the same menu, and select Firmware update.
• turn the brightness down of your screen. The brighter the screen, the more juice you use from the battery. Go to Settings > Sound and Display > Brightness.
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• limit the amount of push to sync email and other applications.
• turn of the automatic updates for apps like Weather, Facebook, Twitter, email. With the apps constantly checking and pulling data, the battery will drain much quicker.

I can usually go about two days between chargings with moderate use and three days with light use.

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http://support.sprint.com/global/pdf/user_guides/htc/hero/htc_hero_ug.pdf


Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays!

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Here's a link to HTC's website that will give you the link for the Sprint Hero manual.
http://www.htc.com/us/support/hero-sprint/downloads/
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