Question about Disney Princess 3.5'' Portable DVD Player

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I just took my Portable Disney Princess DVD player to Best Buy and they told me that the lens needs to be replaced but they wouldn't have the parts. It is still under the manufacturers warranty and I just want it fixed. We have only had it a few months. PLEASE HELP!!

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Best Buy won't fix things that are covered under manufacturer's warranty. To fix this, you need to find the manufacturer of your portable DVD player and contact their warranty department.

This information is in the instruction manual that came with the portable DVD player.

If you have lost the warranty information, Disney may be able to provide it.

http://www.disneystore.com

Posted on Mar 12, 2011

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