Re: Jam light comes on but there is nothing in the...
Take the plastic top off of it by removing the four silver screws (two front two back)
in the upper left there is a circuit card that the top of the shredder is connected to by a ribbon cable.
ensure all the cables are plugged in (there is a small black plug near the top that has a habit of coming loose it seems).
If they are all plugged in, disengage them and clean all the connectors (i recommend using rubbing alcohol) and then plug them back in, test to make sure that everything is working before screwing the lid back on completely.
and as a final note: i highly recommend making sure the shredder is unplugged from the wall socket prior to opening it up to work on it, as with any energized equipment keeping it off while poking around inside of it is always a good idea.
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Home office shredders get jammed because the mechanism is not self cleaning. If you remove power and expose the mechanism you may find that, indeed, a shard of paper is triggering the jam sensor. These shredders require periodic removal of the bits of paper from the mechanism, an exercise that can consume hours of picking with tweezers while thinking there must be a better way.
The "anti-jam" light actually is a jam light and it is notifying you that the shredder is jammed. If you turn off the power and examine the shredding unit you will find shreds of paper stuck in the mechanism. Removing all of the shreds will get your shredder back in operation and the anti-jam/jam indicator will be off
Your meticulous cleaning may have overlooked embedded residue from coated paper or paper laminated with plastic. It may be necessary to use a sharp pick and even a utility knife to remove the material bit by bit.
The red light typically means either something isn't installed right in the shredder head, or there's a paper jam. Did you recently take the shredder apart? If not, there's probably some jammed paper in there somewhere.
First unplug shredder. You can remove the top and start removing paper. It can be quite time consuming. I can't remember if this model uses plastic paper strippers or not. If it does, they may have broken when the shredder jammed. They strip the paper from the cutters.
The motor would always turn the cutters.
You likely have a broken chain or a loose gear on a shaft. If you hear the motor running and the cutters are not spinning something in the drive is broken. Likely the chain.
hope this helps.
When you set it to reverse, it Should propel the paper back out the top, where it's jammed. If it does not, remove power to the unit, and get ready for the long laborious process of removing the jam with a pair of tweezers. A hazard of paper shredders, maintenance can be a bit on the silly side.