Question about Dahle High Security 20634EC Shredder

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Jam light comes on but there is nothing in the shredder

The jam light flashes and the warning beeper beeps, but there is nothing in the shredder. Is there a simple way to clear this problem?

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  • larsondh Nov 07, 2008

    I have the exact same problem... i have tried turning it off and unplugging it waiting and then re-energizing the equipment and i have also tried cleaning the entire set of internals on it and nothing seems to work.

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Take the plastic top off of it by removing the four silver screws (two front two back)

in the upper left there is a circuit card that the top of the shredder is connected to by a ribbon cable.

ensure all the cables are plugged in (there is a small black plug near the top that has a habit of coming loose it seems).

If they are all plugged in, disengage them and clean all the connectors (i recommend using rubbing alcohol) and then plug them back in, test to make sure that everything is working before screwing the lid back on completely.

and as a final note: i highly recommend making sure the shredder is unplugged from the wall socket prior to opening it up to work on it, as with any energized equipment keeping it off while poking around inside of it is always a good idea.


Posted on Nov 07, 2008

  • cmin7b5 Aug 06, 2014

    Have you noticed if the speed sensor tends to fail on these models? Mine is having the same problem, but the plug connections are definitely solid.

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