Question about Bodelin ProScope Microscope

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Not registering when i plug it into the usb port, i can turn it on. however, when i open the proscope hr program, it tells me no camera is on and does not allow e to take pics

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  • lf_nikita21 Aug 01, 2008

    like the picture shows, it is a bodelin proscope hr (M50)


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Provide me more detail about the microscope & camera.

so i can help you.


Posted on Aug 01, 2008

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Mar 03, 2015 | Science & Laboratory

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Model number and serial number should help you here, either goto the website of the manufactor and see if the software is available there, other than that plug the usb into your computer and ask windows update (win7) to find the software to install the drivers ect for the camera. once you have the drivers installed then most video software should pick up your camera for use with the computer, optionally if they is an SD card or storage then simply place the SD into your computer and use my computer to view the files, and ask media player to play them, if you dont have an SD card reader built into your computer you can buy a cheap one either on ebay or even in most pound shops. back to the drivers, if windows cannot find the drivers then type your model number into google and search. best regards.

Oct 30, 2013 | Science & Laboratory

1 Answer

I have XP and the qx3 software runs but it won't recognize the microscope

Before you run the program, right click the icon, click on "Properties", click the "Compatibility" tab, check the box next to "Run this program in compatibility mode for:", then choose in the drop-down box "Windows 98 / Windows ME". You should also check "Run as Administrator" if your account is a "Standard user".

Dec 25, 2012 | Intel Play QX3 Monocular Microscope

1 Answer

109 error message when running microscope

According to the Digital Blue website, there are a variety of things that can cause this error, including USB configuration issues, QX5 connectivity problems, or an improperly installed device. To troubleshoot, try the following steps. If one does not work, try the next until the problem is resolved.
1. Exit from the application, unplug the QX5 from your computer, and restart your computer. Once your computer has rebooted, plug in the microscope and restart the application.
2. If you are using a USB hub (an external device that allows you to connect additional USB products to your computer), exit the application and plug the microscope directly into the USB port on your computer. If the microscope works when plugged directly into your computer, there may be a problem with your hub, or it may not be supplying enough power to run the microscope. If your hub does not have a power adapter, you will need to plug the QX5 into your computer's USB port or use a hub that is powered.
3. If you are not using a USB hub, try different USB ports. Always exit the application, unplug the QX5, and then plug into a new USB port. Wait at least one full minute to make certain that Windows recognizes the QX5. Then start the application again. If you are still experiencing the problem, try another USB device (if possible). If no USB devices are working, there is a chance your USB ports are not working properly and you should contact your computer manufacturer to resolve the problem.
4. If you have a laptop, make sure the laptop is using its power adapter. When running on battery, some laptop computers don't supply enough power to USB ports and as a result the QX5 will not work properly.
Note: The following steps require some experience with Windows computers. If you are comfortable modifying advanced settings on your computer (like the Device Manager or BIOS), proceed at your own risk. Otherwise, respond to this email and provide your phone number so a member of our technical support team can assist you.
5. Plug in the QX5. Go to Start > Settings > Control Panel and double click on the System icon. For each of the following items (if present), select that item, then click the Remove button:
  • Any devices that have a ? or ! next to them, or that are listed as "USB Camera Device."
  • The driver named "Digital Blue QX5™ Microscope #2" (located under Imaging devices).
After removing all the devices, click the Refresh button.
6. Try lowering the hardware acceleration of your video adapter. To do this, follow the steps below that apply to your operating system:
If using Windows 98, Windows 98 Second Edition, or Windows Me:
  1. Click on Start > Settings > Control Panel.
  2. Double-click on Display.
  3. Click on the Settings tab
  4. Click on the button labeled Advanced
  5. Click on the Performance tab
  6. -proceed to 'fix continued...
If using Windows 2000 or Windows XP (classic view):
  1. Click on Start > Settings > Control Panel
  2. Double-click on Display
  3. Click on the Settings tab
  4. Click on the button labeled Advanced
  5. Click on the Troubleshoot tab
  6. -proceed to 'fix continued...
If using Windows XP (XP style category view):
  1. Click on Start > Control Panel
  2. Click Appearance and Themes
  3. Click Display
  4. Click on the Settings tab
  5. Click on the button labeled Advanced
  6. Click on the Troubleshoot tab
  7. -proceed to 'fix continued...
...'fix continued'
While in the Performance tab, move the slider for Graphics Hardware acceleration one notch to the left. After you do this, the panel should indicate "basic accelerator function". Click OK, then click OK again to exit from the Display Properties window. Restart your computer and launch the QX5 software. If this does not fix the problem, repeat the process until all the available HW acceleration settings have been tried. (Different video adapters disable the acceleration at different points on the slider.)
7. Unplug your QX5 microscope and restart your computer in "Safe Mode." To get into "Safe Mode," you must reboot your computer and press the appropriate key before the Windows logo screen appears. If you do not know how to do this refer to your computer's manual or contact your computer manufacturer.
If you are successful in starting in Safe Mode, there will be a "Safe Mode" logo in each corner of your desktop. Then follow these steps:
a. Click Start/Settings/Control Panel.
b. Double-click the System icon.
c. Go to the Device Manager tab.
d. For each of the following items (if present), highlight the item, then click the Remove button:
  • Any device that has a ? or ! next it or is listed as "USB Camera Device."
  • The "Digital Blue QX5(tm) Microscope #2" driver (located under Imaging Devices).
e. Close the device manager, and restart your computer
f. Go to Start/Settings/Control Panel and double click the Add New Hardware icon.
Go through the Add New Hardware Wizard. When the Wizard asks if you want Windows to search for new hardware, select "Yes".
Note: You may be asked to insert your Windows CD or the CD that came with the microscope. If you are prompted to insert one of these CDs, you MUST do so or the microscope will not be properly installed. (Contact your computer manufacturer if you cannot find your Windows CD.)
g. When the new hardware installation is complete, restart your system, then try running the QX5 software again. 8. Uninstall the QX5 software (which will not delete any video or images you may have captured as long as you re-install to the same directory) by following these steps:
a. From the start menu, open the QX5 program group and select the uninstaller.
b. Follow the instructions to uninstall.
c. Restart your computer.
d. Insert your QX5 CD-ROM and follow the install instructions.
e. Plug in your QX5, wait a minute for Windows to recognize and install.
f. Start the application.

Oct 19, 2010 | Digital Blue QX5 Microscope

1 Answer

I installed incorrectly .. plugged intojump drive before I put the CD. how do I get it to work now?

In windows XP, you need to open the Device Manager.
With Device Manager open, plug in the USB device. Find the driver for the USB device It will come and go as you plug and unplug the device if you have the right one). With the USB device plugged in, right click the device and select 'uninstall'.
After the driver is gone, unplug the device.
Close everything, remove the USB device.
Now install the 'Install disk' and run it. Don't plug in the USb device until the install program asks for it.

Apr 16, 2010 | Motic DS300 Monocular Microscope

1 Answer

Proscope hr lens stuck



May 13, 2008 | Bodelin ProScope Microscope

1 Answer

Dirt on camera

Hi There,

You may want to have a look at this.

Hope it helps.
Kind Regards.....Dave

Oct 22, 2007 | Bodelin ProScope Microscope

1 Answer

Qx5 microscope is shutting down.

Does this device run from USB power.. (no plug in power supply) if so, the problem may just be that this device (not limited to microscopes) is trying to draw too much power, as not all USB ports are born equal (a common problem in laptops). the solution is to either buy a power supply for the microscope or get a "powered" USB hub (a usb hub with it's own plug top power supply) I hope this helps

May 25, 2007 | Digital Blue QX5 Microscope

2 Answers

Qx5 is not responding

the microscope may be trying to draw too much current from your USB ports, your computer will disable the device if it does this. When this happens one of the easiest (and cheapest) solutions is to acquire a Powered USB Hub (with it's own Plug top power supply). This should aleviate any extraneous current draw to the Power supply.

Apr 28, 2007 | Digital Blue QX5 Microscope

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