Question about Dell 926 All-In-One InkJet Printer

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I have a Dell AIO 926 printer. I loaded paper into the feeder and it grabbed the entire stack and sucked it into the printer. Now it is stuck and I cannot get the paper to budge to pull it back out. Please advise how to clear the jam.

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In the back side of the printer you will find a removable shaft.. remove that and then try pulling the paper from both the feeding area and the rear side. but remember to remove the cartridges before you do so or you may damage tehm

Posted on Mar 12, 2011

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Unplug the printer to make sure you aren't fighting with the feed motor. Grab a few sheets from the middle of the stack and pull them out first; they will have the least friction. Repeat until you can get all of the paper out.

Turn on the printer with no paper in it and let the mechanism reset itself to home position.Now try loading it with a few sheets. If it takes one at a time, you should be OK. If it tries to eat it all at once again, you may have a problem with the paper separator (usually a cork square or rectangle located next to the pickup roller), or the mechanism is not resetting properly.

Posted on Mar 12, 2011

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First and foremost, call Dell to make sure that your printer is not still under warranty. If it is out of warranty, then follow steps below:

A: What is happening is the feeder is either clogged with something blocking the path or one of the prongs which grab the paper is broken/faulty. If you are unable to to open the printer and get to the roller to change the feeder, then you will need to go to a local repair shop to fix the issue.

B: If you are able to get to the roller to change the feeder, then you can easily order the part from Dell.

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