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I think the door lock on my Samsung smart B12455 washing machine has broken. Can I manually unlock the door?

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  • rozannehesle Mar 12, 2011

    Its dont think it is the electronic latch, that did unlock, it is the lever that you pull to release open the door, that seems to be broken.

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  • Washing Mach... Master
  • 19,396 Answers

Hi.

First try removing water. The security mechanism will prevent door from opening if there is water inside the machine.
To remove water, disconnect power and access the drain pump filter. This is located in front of the machine at the base. There should be a trim or an access door on one side. The filter behind the door has a round shaped screw cap. Open the cap and collect water using containers.

There are two access points to the door latch from behind.

First check if there is a security opening from the filter access. Many appliances have a tab or a string that can be pulled accessible from the filter access located in the front lower side of the machine. Be careful not to cut your arm while trying to access the unlock.

If there is no string or tab in there, then the latch is accessed from the top. The job is done removing top panel, then opening control panel enough to stick arm inside and reach the lock from behind the door.
In this case the job must be done by a person with repair experience.

Start removing water and check if this help. If the latch is really broken, see if there is emergency lock behind the pump access. If there is no access from there, then the top must be disassembled to reach the door latch.

Regards.

Ginko.

Posted on Mar 12, 2011

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  • Master
  • 12,061 Answers

Yes well NO one cannot open the electronic latch unfortunately.
This is one of those bad problems where unfortunately you must call a service tech, he has the special knowledge and tools to rectify your problem. If worried always ask for a "Quote" for the repairs before allowing any repair work to be undertaken, this way you can be appraised as to costings before you start. It shouldn't be a too expensive of a task though.

Posted on Mar 12, 2011

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Posted on Jan 02, 2017

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The washer is telling me the door will not unlock but it dose


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There is definatley a short in the main power section of the main controller unit. Usually this can be a surge protector or a possible short in the rectifier or a major SMPS power failure.
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Hi my LG WD-14311RD washing machine refuses to unlock. Cannot open the door,just remains locked.


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Manual Door Unlocking of Whirlpool Duet and Kenmore Elite front-Load Washing Machines

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How do I manually unlock my samsung smart B12455 washing machine. I think the door lock is broken


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Having trouble with my whirlpool cabrio . . . showing "DU" . . .


The F30 error code (dU) will flash when the dispenser motor cannot be driven to its proper position.



Door Unlock Error

A Door Unlock Error occurs if the door cannot be unlocked.
It will try to unlock the door 6 times before displaying the error.


Door Lock Mechanism broken.
Check Door Lock/Switch Assembly for foreign objects
Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
Door Lock/Switch Assembly Failure


If it is a cabrio:
dU flashes if the following conditions occur:
Excessive force on door lid is preventing lock bolt from retracting.
Wash media buildup is preventing lock bolt from retracting.
Machine/motor control cannot determine if door lid is in an unlocked state.





TEST #8 Door Lid Lock
Perform the following checks if washer fails to lock (or unlock).
1. Perform Manual: Door Switch and Manual: Door Lid Lock tests.
2. Remove the console to access the machine/ motor control assembly. See Accessing & Removing the Electronic Assemblies.
3. Visually check that the P12 connector is inserted all the way into the machine/motor control. If visual check passes, go to step 4. If visual check fails, reconnect P4 and repeat step 1.
4. Check the lid lock motor winding and switches by removing P12 from the machine/ motor control and checking the
resistance values....



Component/Resistance Unlocked/Resistance Locked/Contacts Measured/Contacts Measured:


Motor Winding/35 ±5 O/35 ±5 O/P12-2/P12-3/
Lock Switch - Home/0 O/Open Circuit/P12-1/P12-4
Lock Switch - Lock/Open Circuit/0 O/P12-1/P12-7
Lock Switch - Lid/Lid Closed = 0 OLid Open = Open Circuit/Lid Closed = 0 O Lid Open = Open Circuit/P12-1/P12-5


If resistance values are good, go to step 5. If switch measurements do not match the values shown in the table for unlocked (or locked) conditions, a problem
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Replace machine/motor control assembly. Perform the Manual: Door Switch and Manual: Door Lid Lock in step 1 to verify repair.



Thanks for using FixYa!

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2 Answers

My samsung washing machine indicates the door is open yet its closed whats wrong


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hope this helps

merry christmas

please rember to rate this advice thanks

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