On 12th Feb 11 $24.95 was withdrawn from my account for transaction id.76T78506KC657023X. I have not recieved the item (a dvd) Please advise

have you contacted the seller about the item that has not been recieved?

also paypal has a section for items not recieved, it's called the resolution center
just log in on paypal to your account
then down from the overview you'll see the resolution center just click on tab
it will take you to another page at report a problem click a dispute a transaction
& go from there

Hello,

If you purchased an item but have not received it nor relieved any responses from the Seller, you can open up a case with PayPal to resolve the issue. In order to open up a case with PayPal, you will want to log in to PayPal, to to the My Account tab and click on the Resolution Center option near the top right.

The screen is self explanatory and will ask for certain information. After you open the case PayPal will contact you and work with you to resolve the issue!

Regards,
G33k

From the sounds of that it looks like you were scammed by someone.

You can open your paypal account and open an investigation as well they do have an insurance policy which you may be able to get some of the money back of not all of it. They will track the e-mail and the account and get it back since you did not receive anything in return.

you need to contact PayPal, not Fixya, we only try to solve technical problems and etc, we don't do Pay Pal

contact paypal.

From Paypal.com

1. Log in to your PayPal account.
2. Click Resolution Center at the top of the page.
3. Click Dispute a Transaction.
4. Select Item Dispute, then click Continue.
5. Click Find transaction ID.
6. Click the Transaction ID next to the transaction you want to dispute, then click Continue.

[email protected] is not the same as lovemypet.com.au.
Notice that the second one doesn't have an '@' sign, which an email address should have.

You have sent money to some the ID [email protected]

Now, this is to try recover your money.

Go to "Resolution Center" in PayPal
https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view&nav=0.4

Click "Dispute a Transaction"

Select "Item Dispute"

Enter the Transaction ID of the payment sent. [Click "find transaction ID if you already don't know it. I hope you will recognize the amount sent from the history."]

Click "continue"

Now, follow the instructions.
You will have to write something describing the problem.
Maybe you can write "Hey, I have not received the .......... that I bought on...... . Have you already sent the item?"

Now, you have to ask the seller his PayPal ID. From where did you buy the item? I hope it is some website.

Please tell me if there is any other problem.

if you entered wrong email then the receipent should approve first,
before he approves you can still cancel the transfer

Contact Paypal. They have a claims resolution department. The bonus is that they are OWNED by ebay. You shouldn't have any problems receiving your refund.

I would email seller and ask for a tracking code. Let them know that you have not recieved the item yet. Wait at least a week more and if you still haven't recieved, then you can see if you and seller can work out a refund, etc.