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The following is taken directly from the SSE37 owners' manual:
Registering a handset
If you see a "not registered" message on a handset,
you must register it to a base before using it.
On the base, open the menu and select
On the handset, press and hold #/DND
until the handset display says
Handset Registering (about 2 seconds).
Wait until the handset display says
Registration Complete (about 30 seconds),
then pick up the handset.
If you don't hear a dial tone or the display says
Registration Failed, charge the battery completely,
then try again.
Maybe trying to pair the handset with the base station will solve your problem. Look in the manual how the pairing procedure is done for your phone.
If the pairing procedure is done, and the handset finds the base station and there's stil no dial tone, check if the cable from the telephone line is plugged in the base station of the phone and check if the other side of the cable is plugged in the wall phone outlet.
Try registering your older handsets with your new base station per the manuals instructions. Also your new base station might be transmitting on a different frequency or some other coded transmission is not recognized by your old handsets. Did the manufacture say the older handsets would work with the new system? They might not even if they did say so.
Check that you have power (eg. Led indicator is on) to your Base station.
If you have power to the base station and you still do not have a dial tone, plug in a non-cordless handset to the phone socket and see if you have a dial tone on yor non-cordless handset, then you have a faulty base station.
Hope it helps and good luck! let me know how you go!
To register your handset to that base station, you must put the base station in registration mode at the same time you put the handset in registration mode. This is how you do it. At the handset you push OK when it asks you to register. If it asks you for the pin enter 0000 (factory pin) and push OK. The handset should say "registering base 1". Then at the base press the page/reg key down until it flashes (its to the immediate right of the cradle where you rest the handset for charging). That puts the base in registration mode and now its looking for the handset and vise versa. Now watch your handsets display. If it asks to to select an intercom number, then push ok and your done. If it says "invalid pin" then you need to reset your pin on your base (thats a different problem see below). If the handset times out and never registers, you need to repeat the process a couple times, you may have a bad base or it needs to be defaulted. If you need more help you can download a manual for free or get free technical help at the link below. http://www.barclayent.com/manuals/Gigaset%202415%20User%20Guide.pdf
If you need to default your pin, you can do so but it will default the base station to factory settings. To do so remove the power from your base, hold your page/registration key down, and apply power back to the base. Count to 15, then let off the key. Turn off the power, count to five, then apply power again and follow the steps again to register the handset and you will need to reregister every handset that was previously running on it.
If the second handset works ok on the base and the first handset doesn't, then you are right...the fault lies with the first handset. There are batteries ( special type ) in the handset, it sound as if either the batteries are dead, or not charged ( try charging them for 12 hours on the good base station ) or the connection is bad.