Question about HP Officejet J6410 All-in-one InkJet Printer

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I have a HP All-in-one Officejet J4540. I have been told the auto answer no longer works. It is hooked up to an answering machine. I have set and reset all the # of rings to answer, type of rings to answer, etc. I cannot automatically receive faxes. I can send them and receive them if I am there to push the start button. Can anyone help? I have contacted HP - they told me the auto answer is no longer working but they can upgrade the one I have! Go figure THAT one!

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  • Master
  • 604 Answers

It sounds like they are offering you a firmware upgrade. call them back and ask them to send it to you.

Posted on Mar 11, 2011

  • Keith Brown
    Keith Brown Mar 11, 2011

    I wanted to add something, if your hooked to an answering machine, the auto fax won't work because it hears your voice message, take the answer machine out of the circuit and see if it starts working again.

  • Peabean2 Mar 12, 2011

    Thanks. I will try unhooking the answering machine. HP wanted to upgrade the whole machine - not the firmware. I worded that badly!!!

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AUTO ANSWER on fax receive does not answer fax.


You need to talk to HP tech support... to do a proper reset you need to access menus that are meant for tech support and developers only. If you "brick" your OJ using those menus on your own (including instructions from anyone here), it's considered customer damage and voids the warranty. If you post your request at the link below, you should get a PM from an official HP tech support person telling you how to do the reset.

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Issue When the all-in-one product is sharing a phone line with voice calls, some calls are interrupted by fax tones. Follow the steps below to solve the problem.Step one: Check the Rings to Answer setting If Auto Answer is enabled, the HP fax product will answer the phone line when the number of rings reaches the number of rings specified in the Rings-to-Answer setting. When voice calls will be received on the same phone line as faxes, set to rings-to-answer to 6. If you do not want the fax to answer automatically, either turn off Auto Answer from the front panel and receive faxes manually (this may result in lost faxes) or subscribe to a distinctive ring service from the phone company (if available). Refer to the Answering faxes manually section below to learn how to answer faxes manually or refer to the Using distinctive ringing section below for more information about using distinctive ringing. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. The Rings-to-answer setting for the HP Officejet 500 and 600 series products can only be checked or set using the all-in-one software on the computer. Follow the steps below to check or change the setting for all models except the HP Officejet 500 and 600 series:
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Receive a fax
Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
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If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
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tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
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4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
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You need to set the machine up to AutoAnswer as follows per HP:

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Have to be near fax machine to recieve fax


The Rings to Answer feature might not be set to answer after the
appropriate number of rings for your office setup.
If you have a voice mail service at the same phone number you use
for fax calls, you must receive faxes manually, not automatically. For
information on how to receive faxes manually, see receive a fax
manually from a phone
on page 48.
If you have a PC modem on the same phone line with your
HP Officejet, check to make sure that the modem’s software is not
set to receive faxes automatically. Modems with this auto fax
receive feature turned on will take over the phone line to receive all
incoming faxes, which will prevent the HP Officejet from receiving
fax calls.
If you have an answering machine on the same phone line with
your HP Officejet, you might have one of the following problems:
Your outgoing message might be too long or too loud to allow
the HP Officejet to detect fax tones, and the calling fax machine
might disconnect.
Your answering machine might not have enough quiet time after
your outgoing message to allow the HP Officejet to detect fax
tones. This problem is more common with digital answering
machines.
The following actions might help solve these problems:
a. Disconnect the answering machine and then try receiving a fax.
If faxing is successful without it, the answering machine might
be causing the problem.
b. Reconnect the answering machine and re-record your outgoing
message. Make sure the message is as short as possible (no
more than 10 seconds long), and that you speak softly and
slowly when recording it. Try again to receive a fax.
If you have a special ring pattern for your fax phone number (using
a distinctive ring service through your telephone company), make
sure that the Answer Ring Pattern feature on your HP Officejet is set
to match. For example, if the phone company has assigned your
fax number a double ring pattern, make sure Double Rings is
selected as the Answer Ring Pattern setting. For information on
changing this setting, see change the answer ring pattern
(distinctive ringing)
on page 63.
Note that some ring patterns cannot be recognized by the
HP Officejet, such as those with alternating short and long ringing
patterns. If you are having problems with a ring pattern of this type,
ask your phone company to assign a non-alternating ring pattern.

http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

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yeppers...same thing happens to mine. So, I simply set it to receive faxes manually now.

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