Question about HP Computers & Internet
Hold down the power button until the laptop turns off. Wait 5 seconds and turn it on again. Do you see the slash screen as it powers up? Hopefully it will boot into the OS. If it's black the whole time, the video card may be dead. But if you do see a splash screen and it goes black after booting into the OS, you may have caught an infection. Try to boot into safe mode w/ networking and downloading scans to remove a possible infection. I use 3 scanners to remove infections. If the 3 do not clear it, the OS is hosed and needs to be wiped and reloaded. 3 scans: Combofix, SuperAntispyware and Malwarebytes. Good luck.
Posted on Mar 12, 2011
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Posted on Jan 02, 2017
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