Question about Western Digital Passport® WDXMS3200TN 320GB 320 GB USB 2.0 Hard Drive

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Passport essential, how do I recover the backed up files? I can't get them to open, don't know how.

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  • Tony Mar 12, 2011

    did you back this up with the backup software that came with your hard drivE?

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  • 31 Answers

If you used the WD software, I would recommend installing it on the destination computer if it's not already installed. Once the software is installed you will want to look for the retrieve tab. You normally have an option to retrieve all data to original directores, or you can manually select/choose the data you would like to recover.

Posted on Mar 13, 2011

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1 Answer

My wd passport wont open the details and files ....it is there on devices and printers but wont open the files in it..my wd passport is wdbacy5000abk-01


What hapened to the drive before it stopped working, does it fell down? try to listen to drive very carefully, does it spinning ? are there any abnormal noises e.g click... or beeps ?

Feb 25, 2014 | Western Digital My Passport Essential...

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I was just using my 500GB WD Passport Essentials to store data I had in my PC. Everything was going fine. I was cutting from the PC and pasting to the WD. Suddenly, when I tried to paste one of the files,...


It's hard to say from your description what the problem is but the first thing to do is determine the condition of the drive. You can check if there are problems with the drive using the free trial version of http://www.hdtune.com/

If it checks out ok then you can try to recover your data with Recuva it's free http://www.piriform.com/recuva

Or if that does not work you will need data recovery help. A good choice for low cost and fast data recovery is http://FreeDataRecovery.us

They do data recovery remotely over the Internet from a boot cd that you download and the best part is they just ask you to make a donation after they recover your data.

Sep 22, 2011 | Computers & Internet

1 Answer

Hi , I just copied my hard drives to my new Passport Essentials SE using the WD Smartware software, I do not like I have to manually switch between my two internal hard drives to back up so I would like to...


As far as I remember WD just copies the software into the PassPort drives and you don't have to install anything you can just run the software from the drive. If that is still the case then first take a backup of that software (basically copy that software folder to some place in your internal drives) then format the drive (make sure you select NTFS as the file system for the drive when formatting).
Formatting will erase all the files in the drive so make sure you have backup of you personal files also.
Formatting also resets the drive back to factory setting (if you want the WD software back then just copy it from the backup to the PassPort drive).

Sep 06, 2011 | Western Digital WD Passport 250GB Portable...

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WD essential 1tb I cannot open the software on my laptop. A window pops up saying WD has encountered a problem & must close program, send or don't send option is all. How can I access my Passport? It...


Hi: That portable hard drive is USB 2.0 is the port on the laptop USB 2.0 can you use a memory stick to transfer files from the one lap top to the other lap top then on to the external drive.

Mar 16, 2011 | Western Digital WD My Passport Essential...

1 Answer

I am using the passport essential 500gb on my macbook pro. I dont use time machine...i just backup files manually. I tried to transfer an item to the passport and it told me that it couldnt be moved...


i almost have the same problem, i bought the
Western Digital My Passport Essential 500GBfrom a week ago and i left the drve connected to the laptop and copying data from an old WD drive and after couple of hours i found an error appearing.......then i clecked okay and restarted the laptop and from then my
Western Digital My Passport Essential 500GBdoesn't appear in my computer drive list nor in the device manager.
i just cut my precious data from the other drive.

PLZ help

Mar 29, 2010 | Western Digital My Passport Essential...

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Cannot open file due to I/O device error!!!


dont worry, you can recover files from WD external hard drive, you need to follow the correct steps, here's a perfect data recovery tutorial for you
Recover files from External Hard drive

The tutorial is very easy to follow as I followed it to get back my files.

Apr 06, 2009 | Western Digital Passport 160GB External...

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Recover western digital passport "sync-data"


You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize. WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Dec 24, 2008 | Western Digital Passport WDXML800UE...

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