What bean type are you using? Do you have you own bean grinder? You should try diffrent settings on your grider. I think you should use a more fine grinding setting. It should take around 25sec for the espresso to flow.
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Sounds like there is not enough coffee to make a solid puck. If you get crema, grind coarseness sounds ok. A finer grind will produce less coffee grounds for the puck and increases chance of clogging.
You may have to balance grind size with amount of crema to get solid puck.
Big problem with these is you want dark roast for espresso, but oil on beans clogs grinder. Are you using a dark roast? A medium roast works better in these. Or, can you increase the grind time? My Super-auto had a program option to increase time. But not in reg instructions. Got it from authorized repair facility.
I keep hearing how this machine makes great crema but I'm about ready to toss my machine in the dump. It seems like the water comes out way too fast no matter how I work the grinds or tamp it. Can someone contact me about what might be wrong?
I have the same problem. Machine is brand new, and no faulty or cracked parts. Seems it is a pressure issue, but I don't see a way to reduce the pump power in the manual. Please let me know if this was ever solved.
When you run a lot of water through just a little coffee it gets water down. Try making 2 meduim cups instead. When they make espresso its 1 tablespoon to 1 oz of water. Your running 6 oz of water through the same amount of coffee, and its going to be weak. Program you buttons for 2 shots to fill your cup and it will be pretty strong.
The crema is created by reducing the grinding to more fine so the coffee will run slower around 20 sec. Inside the coffee bean container their is un adjust control and with special tool you can turn it to grind the coffee to more fine.
You can fix it yourself, first backflush with espresso machine soap, then remove screw, shower and diffuser in grouphead. For diffuser you might have to remove the 2 allen wrench screws to get it out, then clean the spring and valve you find in the head behind the diffuser.
When you grind your coffee, try to pinch the coffee between your fingers. If it sticks to one finger and forms an impression of your fingers, that's good. If it doesn't, then your grounds are not fine enough. Fresh beans also is a must.
Don't use the single basket because thay don't work that well.
Fill the basket level with ground coffee, then tap the portafilter on something hard to settle the coffee. Then do your tamp, with about 30 psi pressure. Wipe the lip of the portafilter before you insert it in the brew head. then do your brew. You should not get any drops for about 5 seconds after you turn on the switch. then it should just drip a little, then you should get a mouse tail from the spouts. You are shooting for a 1 1/2 oz. to 2 oz in about 30 seconds. No more than 2 ozs from a double shot basket. Add water if you want more.