Question about HP DesignJet Z2100 InkJet Photo Printer

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I have a Hp designjet Z2100 Photo printer. It says I have a paper jam, but I really don't. I have followed all the instructions it gives on how to clear it but after restarting the printer it comes right back up there. What do I do?

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  • Anonymous Mar 19, 2014

    Possible paper jam

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Using the front panel, run diagnostics on the SENSORS.
The media sensor or the out of paper sensor might be jammed in the wrong position.

Posted on Mar 11, 2011

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Unsolved - http://h30499.www3.hp.com/t5/Printers-Designjet-Large-Format/designjet-z2100-48-00-error/td-p/991800

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ERROR 08:11 HP DesignJet Z2100 InkJet Photo Printer


08:11 error = no communication between formatter and front panel

Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
If the error persists, you are going to need a tech to do the following:-

Check that the Front Panel interface cable is not damaged and is correctly connected between the Main PCA and the Front Panel.Check that the connections between the Formatter and the Main PCA are not damaged and are correctly connected.
If the System Error continues, replace the Formatter
If the System Error continues, replace the Main PCA
If the System Error continues, replace the Front Panel

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