Question about iLO (2 GB) MP3 Player

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Infitek MP4 8GB player - No Drivers??

Hardware Device Manager cannot find any drivers for the player. When plugged in, the player permanently displays the hourglass 'wait' icon. Actually, it always displays that, plugged in or not. No 'Removable Disk' shows up in Windows Explorer. Only a failed hardware install.

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  • msudbury Jul 31, 2008

    Windows XP Pro. Tried the search for drivers. I even have the disk that came with the player in the drive. Seems that the disk is only about a wma-mp3 converter. I've also looked on Infitek's website for the drivers, can't even find the specific player...

  • msudbury Jul 31, 2008

    Tried the computer shut down & unplug. Waited maybe 20 seconds, restarted. Same deal. Didn't try uninstalling the device before power down though. But I did uninstall and reinstall it previously.

    More ideas?

  • msudbury Aug 01, 2008

    Okay, tried using a different computer with the same results. I think something is wrong with the player. Even when disconnected, it does nothing more than display the hourglass icon. Although I'm told that after its first battery charge, it did display and play the preloaded media. Not sure when it stopped doing that.


4 Answers

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Make sure you have windows media player 10 or 11 installed, I will look into this more later.

Posted on Aug 01, 2008

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The player should be recognised with no need for additional drivers. If it does not install try unplugging computer power cable, and if it is a laptop also remove laptop battery. This will reset power on computer and get rid of some usb problem, give it a try.

Posted on Jul 31, 2008

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Did you try to check or use a different data cable..?

Posted on Jul 31, 2008

  • micromaster
    micromaster Jul 31, 2008

    are you using a laptop or desktop computer.?

  • micromaster
    micromaster Jul 31, 2008

    if you are using a laptop, kindly check and change this setings;

    1, In the System Properties dialog box, click the Hardware tab and the Device Manager button.

    2. Next, look through the list of devices until you see Universal Serial Bus Controllers and click the plus (+) sign next to it.

    3. Double-click one of the USB Root Hub lines and click the Power Management tab in the USB Root Hub Properties dialog box.

    4. Click the Allow The Computer To Turn Off This Device To Save Power checkbox so it is unchecked.

    5. Click OK and restart your computer.


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What windows version are you suing?? Try going to device manager and look for a root hub there or any usb device that has a exclamation mark then right click on it select update driver and let the wizard search for the driver.

Hope that helps..........

Posted on Jul 31, 2008

  • 1 more comment 
  • Mark Gil
    Mark Gil Jul 31, 2008

    Ok, did you try connecting that player to a different computer and check if it will work fine? Check also device manager if you will see any USB device there that has a exclamation mark..

  • Mark Gil
    Mark Gil Jul 31, 2008

    Try uninstalling first the program then restart the computer, Then reinstall the program then plug the player then restart the computer..

  • Mark Gil
    Mark Gil Aug 01, 2008

    If that's the case we can already say that there's really a problem with the player that you have, if its still under warranty better have it replace...


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When i plug in my Transonic MP4 player a pop up box comes up which says that "USB device not recognised". It then tells me that one of the USB devices has malfunctioned and windows does not...

MP3 players use the popular USB connection which sometimes produces errors while connecting. These messages are similar to the "Device Not Recognized" error received with various USB devices. Fixing an MP3 player is sometimes specific to the brand, but they are so similar that most can be fixed the same troubleshooting steps.


Device Manager

Click "Start" and go to "Control Panel." Double-click "System" and locate the Hardware tab to find the Device Manager. Vista and Windows 7 users can just type "Device Manager' from the start menu.

Locate "Disk Drives" from the list and double-click "Portable Device." If there is an exclamation mark or other error on the device, go to the "Drivers" tab.

Click "Uninstall" and remove the player. Restart the computer and attach the player reinstall the drivers.

Anti-virus conflicts

Plug the player into a different computer to see if it gets recognized. If it does not, contact the manufacturer to find out if it is broken.

Turn off your anti-virus program on your PC if the device works on other computers. Reinstall the drivers using the device manager as described in section 1.

Plug in the player to confirm the connection.

Other solutions

Check the battery level and make sure the batter is not low or depleted. A low battery will sometimes prevent the player from connecting. Let it charge from the power cord, if necessary.

Verify that you have at least Service Pack 1 installed. Go to the Start menu and type "Run." Press Enter.

Type "Winver" in the box and press "Enter." The Windows version will be displayed along with any installed service packs. Download a service pack from Microsoft, if applicable.

Remove the player from the USB port and push a pin into the reset hole located on the bottom. Reconnect to see if the problem is resolved.

Check the connection to make sure it's secure. The cable should fit firmly into both the player and the computer. Connect to a different USB port if you have one available.

Download updated firmware or use the MP3 Recovery Tool provided under Resources (for Zen players).

Tips & Warnings

A bad cable will sometimes prevent a good connection. Use a different one to isolate the cause.

May 22, 2011 | Audio Players & Recorders


Sansa View: is not recognized by my computer

See myother TIP posted here on this site. About MSC and MTP Connection problems.

First thing to do is:
Try otherUSB ports on your computer. A USB port on the back of a PC usually has better poweroutput.
Try adifferent cable if there's one available, to rule out if you have a bad cable.
Tryanother computer.
If none of the above works:
Then-Check and refresh the drivers in Windows, for a Portable Device.
1 -Connect your player to the PC
2 -Check under Device Manager
-> 1.Right-click My Computer, and select Manage.
NOTE: The player should show up on the Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2.Portable Device (if the player is set to MTP mode.)

(See my other TIP listed above for an Explanation of MSC and MTP modes)

If thereis a yellow exclamation point (!) or question mark (?) beside the device, tryto refresh the drivers.
Then -Refresh the drivers
1.Right-click the entry with the error mark, select Uninstall.
2. On thetop menu, click Action then select Scan for hardware changes.

If your BRAND NEW player is NOT recognized by the computer when plugged in:
This may becaused by one of the following:
1.Minimum system requirements were not met.
2.Corrupted drivers.
3.Computer restrictions, Vista or 7 authorizations.
4. Powerissue, plug your player into the back of the computer.

Next be sure you are using WindowsMedia player :
Version10 or 11
Downloadand install the latest Windows Media Player if it's not installed.

If all this has failed - Refresh the drivers again.

If allthat does not work - Manually add the hardware driver.
1. Connect the Sansa player in MTP mode
2. Manually install the device driver through Windows device manager in control panel. Install the Device as a Portable Device.

on Jan 11, 2010 | Audio Players & Recorders

2 Answers

Hi am trying to connect it with my pc but its asking new hardware found "mtp device driver" but not installing just poping up againg and again not connecting with pc

You don't need any driver software, if your pc has windows xp sp2 or later and Windows Media Player 11.
If you have problem with your device follow this steps:
1. Connect the player to the computer.
2. From the computer, select start - Control Panel - Performance and Maintenance - System. "System Properties" is displayed.
3. Select Hardware tab, and open Device manager.
4. Open Universal Serial Bus controllers, and select USB Mass Storage Device or WALKMAN NWZ-XXXXX.
5. Select Action - Update Driver ... from the menu bar. "Welcome to the Hardware Update Wizard" is displayed.
6. A dialog on Windows Update connection will be displayed. Select No, not this time., followed by Next.
7. Select Install from a list or specific location [Advanced], followed by Next for the hardware install method.
8. Select Don't search. I will choose the driver to install., followed by Next for the search and install option.
9. Check Show compatible hardware, and then select MTP Device* in the model list, followed by Next. The device driver is installed.
10. "Completing the Hardware Update Wizard" message is displayed, and confirm "MTP Device" message. Click Finish.

Good luck!

May 03, 2011 | Sony Walkman NWZ-B135 MP3 Player

1 Answer

When I plug my player into my laptop I get this message when it tries to install the drivers. " MTP USB Device Failed" Please consult with your device manufacturer for assistance getting this...

Go to My Computer , right click to get properties. go to third tab hardware and then device manager. Go to very last Universal serial bus controllers. Delete them all . and restart your PC or laptop.
This way your windows will install fresh USB drivers automatically.

May 03, 2011 | Sony NWZE345 MP3 Player

1 Answer

Device manager

Plug it into your computer via a USB cable. Open Windows Explorer, click on My Computer, click on Control panel. When there, double click on System. This brings up a screen called System Propertied, click on the tab "Hardware" and the top section is called Device Manager. Click on device manager, this will bring Device Manager up and should be able to diagnose the problem with your MP3 player. If it shows a yellow trianglewith a ! in it, it means there is a problem with drivers, but you will have to do it to see what it says.

Jan 18, 2010 | Philips GoGear HDD6330 MP3 Player

1 Answer

Infitek Player

not mac compatible

Aug 06, 2008 | iLO (2 GB) MP3 Player

1 Answer

No Display

i can help with the computer registering it...

insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
hit ok and it will find the drivers that way...

as for thedisplay... once you get the computer to recognize its there troubleshoot it.

Mar 26, 2008 | Creative Labs ZEN V Plus MP3 Player

4 Answers

Windows xp drivers

Make sure you have the latest version of Windows Media Player. XP has all the right drivers but the iRiver needs to synchronise with Media Player inorder to transfer music onto the player using the sync function. Get Media Player 10 or higher then plug the iRiver into the computer.

Jan 18, 2008 | iRiver T20 MP3 Player

1 Answer

Finding Device Manager

Once you have the Device Manager, click on the Repair tab. to find Device Manager:

Go to, enter in your model number - SA261; on the next page, click on SA261/17 (not /17B); click on software and drivers; then click on, Firmware upgrade - software

If this fails, enter model sa6087 and click on the "Device/Firmware Manager" link under the software & drivers section for that device

If this fails, go to start-->settings-->control panel (if using Windows XP), click on Add Hardware (with the GoGear connected), and run the Add Hardware wizard

Vista has a feature that allows you to add the driver by searching on the internet;
1) Go to, enter your mp3 player model number in the search tab and see if a new driver has been developed for this device to make it compatible with Vista
2) With your mp3 player plugged in to the computer, go to Start --> Control Panel --> Systema nd Maintenance --> Device Manager
3) Find your mp3 player on the list and double-click the device; click on driver tab and then update driver - select the option that allows you to search the computer AND the internet for the driver (make sure you are connected to the internet BEFORE selecting this option); if you do not see your exact mp3 player name on the list, look for a similar looking name on the list such as "MTP Device"; also, look for devices with a yellow exclamation mark next to them - this is a sign of a device needing a repair or driver update

If all of the above fails, reply to me - I have a few other tricks up my sleeve.

-Tha Mp3 Doctor

Jan 09, 2008 | Philips GoGear SA261 MP3 Player

2 Answers

Won't turn on

1-Uninstall it from windows device manager
2-turn it off
3-plug it to USB
4-Turn it on again for 5 sec.
5-go to the website of onyx
6-search for firmware update for this type
7-enter the code printed on the back of the device next to the white sticker
8-download an run the firmware
9-within 2 minutes it finhes update
10-unplug the plyaer from USB
11-Plug it again or press play button for 5 sec.
I hope it is usefull.

Dec 26, 2007 | Mach Speed TRIO Onyx MP3 Player

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