Question about Acronis True Image Home 2011

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Email backup just sits there. Nothing happens. Try to cancel and it won't. Can't kill it with Task Manager either. Have to use other software to kill it.

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  • steve823462 Mar 11, 2011

    I tried that even though it runs the same on my laptop. I have a Dell XPS desktop and a Toshiba Satellite both running Win7 Home Premium 64bit. Both are fully updated minus SP1. TI acts like it is running. I press cancel and it asks me if I want to cancel and I press yes, but nothing else changes. I can close TI, but it still keeps its hold on WL Mail so that I can't run it until I use Process Explorer to kill everything named TrueImage.



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My first suggestion is to uninstall / reinstall. If this is Vista.... Try running the install several times. I have seen cases where it does not report an error but does not completely install and running the install a couple of times helps.


Posted on Mar 11, 2011

  • 4 more comments 
  • James Preston
    James Preston Mar 12, 2011

    Does it run on either computer? or hangs on both?

    Thanks, Jim

  • James Preston
    James Preston Mar 12, 2011

    Acronis says it supports both 32 and 64 bit systems so ... OS version should not be an issue.

  • steve823462 Mar 12, 2011

    Email Backup does not work on either computer. Other things seem to work. I did a system backup on this one last night. It took over 4 hours though. I created boot media today and tested it. It seemed to work although populating the drive list as per the top of page 130 in the manual took forever. I've been reading the manual and trying different things with it all day to follow along with the manual. Only the Email Backup seems to fail and holds my WLM locked.

  • steve823462 Mar 12, 2011

    I just happened to think, I have nearly 14K messages in just one of my email accounts. Ok, I'm a bit of a hoarder when it comes to my email. You don't think the size of an email backup would cause this? Do you?

  • James Preston
    James Preston Mar 13, 2011

    It could and on the issue of hoarding.... I have hundreds of megabytes of email so...... that is not that much. Where is your email stored? The answer to that will relate to your email client and connection type. If you use a web client (MSN, Yahoo, Hotmail, Google, etc) your email is stored on the providers server and backup is done by them. If you use Outlook, Outlook Express, Thunderbird, etc, then it depends on your connection type.

    Most computer based clients use POP. POP downloads your email and stores them on your computer. In addition, both Outlook and Outlook express have a tendency to self-corrupt and backup is important. The advantage of POP is with the mail stored on your computer you can read the mail even without an Internet connection.

    The other type of connection is IMAP. IMAP is similar to web based client in that the mail is stored on the providers server. The advantage of this is you can check your mail from several clients without sync problems since the mail is stored on the server.

    If you are using a client that stores the mail on the server, then that can be the problem. It is having to download the mail and store it somewhere and it may not be good at that especially for a web based mail.

    See it this helps and if not, post the type of email system you are using and I will do research specific to that type. If it is web based, include the providers name. I do not need your email address just the providers name so I can experiment with their servers.

  • steve823462 Mar 13, 2011

    I have "Windows Live Mail", (Win7 replacement for Outlook Express), Gmail, Mindspring, and GMX and provider However, I have them all configured for POP3 and are stored on my pc. I'm not thinking my trouble is a result of content, but rather a configuration error somewhere.
    I'm having a problem with my Task Scheduler as well. I get the error, "Task Image is Corrupt or has been Tampered with." When I open it. Then it brings up 31 error messages that I have to click "OK" to. That problem is all over the web from back in the VISTA days. I'm not sure it's really effecting anything...
    When I try backing up my email, everything seems to start properly and I get an icon in the taskbar "Acronis True Image Home: 0% complete" That's where it hangs and holds my email LOCKED. I have to go in and kill the Trueimage service to release the hold. Then it says "Not backed up" and file size of 0. I can browse to the destination folder and there is an 8K file there, but it just seems to be corruption. The Disk/Partition backup seems to work ok. I've been all over this thing for 2 days now and I'm not one to give up. :-)
    Thanks for your help and hanging in there....



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