Question about Brother IntelliFax 1860C Plain Paper Inkjet Fax

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Will not print black even with a brand new cartridge

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Brother has had a problem with this model and several similar ones not printing black. If it's still in it's one-year warranty, find a service center here, and Brother will pay the servicer for everything. If it's just out of warranty, call Brother and beg for them to issue a Service Request, which is like an extension of the warranty for this one situation. They'll replace your printhead and all ink cartridges. (It may still come back low on ink, because it uses a bunch of ink purging air and old ink from the tubes & head after the repair.

But before all that, try several cleaning cycles, and make sure you have genuine Brother ink in the machine. Brother won't pay for a repair on this unless it has their own ink in it.

If it's long out of warranty, it can still be repaired, but will probably cost more than a new machine.

Posted on Mar 11, 2011

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