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Can't scan my system. webroot seems to be blocked. I was on the net when my pc suddenly restarted. Since then pc games are wrong colors, I can't reset my pc to an earlier time than the last time I turned the pc on.

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Actually, my webroot will periodically have a red dot instead of a green or yellow dot, I panicked the first time it did this. Sometimes, your system just needs a little restart.

Posted on Jun 12, 2012

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"...webroot seems to be blocked..." and the other misbehavior are signs of one of the new "AIDS" type viruses (Acquired Immune Deficiency Syndrome). These nasty little beasts are written to disable your anti-virus software.

Fix #1: download rkill.exe to a flash drive on another computer. Insert the flash drive on a USB port on your computer and double-click rkill. If the rkill log shows it has halted a program, that is probably the virus. Now you can update and run webroot.

Fix #2: sometimes the system is too seriously corrupted to get it to run its anti-virus program. In that case, take the hard drive out and install it as a slave drive or secondary drive in another computer after you update the anti-virus software on that computer. Start the antivirus program and tell it to do a full scan on the infected drive. When that is done, you can put it back in the e-Machine.

Some viruses attack components of the operating system and the anti-virus programs disable or remove those components, including copies in the System Restore files. So, just in case you need to do a repair install, while the other computer is scanning the disk, see if you can get your hands on a Windows install CD for your version. Alternatively, if you can get the computer to run in Safe Mode, you can go through the virus scan log on the computer used to do repairs to see what system files were affected. Copy the ones from the other system to your flash drive and put them in the corresponding location on the e-Machine (note: both systems must have the same version of Windows, e.g , XP Service Pack 3, for this file replacement scheme to work).

Posted on Mar 11, 2011

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