Question about Avaya Corded Phone avaparp18d

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I have the Avaya Partner 18D phone; when I intercom someone their phone rings after I've hung up my phone. How can I make this stop?

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  • kathy444 Mar 11, 2011

    We have never had this problem before, what is the "general connection"?

  • kathy444 Mar 14, 2011

    How do I enable the "Mute" function?
    If I reboot a phone, is it going to wipe out everything I've already programmed into that extension?



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You can try an reset it it worked for me...

Push your Avaya phone's "Mute" function.

Push the code 73738# on your device.

Push the number (#) symbol when you hear the prompt.

Push your number symbol once more to verify that you want to reset your Avaya system. When the message requests that you reboot your phone, do as it says, and push your # button to perform this task. Give your phone at least five minutes to reboot, as this concludes the entire process.

Posted on Mar 13, 2011

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This is as a result of the phone processing power being too slow. Usually the unit processes the request to the intercom and as it does this if the system is too slow by the time the request is sent to the receiver you would have dropped. If the same happens when you get called from other lines on the intercomm then the problem is the general connection but if not and the problem only occurs when you dial out then it could be caused by one of the following either your unit is not properly connected or the unit in your office is bad internally...but this rarely does happen so it is more likely to be the connection cables. Get an expert to check it for you and correct the cable connection to avoid the delay in the transmission from one box to the other.
Hope this solution has been helpful?

Posted on Mar 11, 2011

  • Rockme
    Rockme Mar 12, 2011

    If the problem just started with the unit then it is definitely the wiring connection. The general connection is such that all lines are connected to a center switch board and if by chance inside the switch board some wires get to touch each other or one gets disconnected the problem you are facing could arise.

  • Rockme
    Rockme Mar 13, 2011

    Did a little more research on your problem and i am sure the problem is from the switch board. This usually is the box where the connections to the various phone boxes meet themselves. The box has been compromised either by het from numerous cables or improper wiring as a result of wear and tear or being tampered. Get a phone expert to examine it.
    Hope this solution has been helpful?



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1 Answer

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