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How to reset safety cut out on dimplex heater XL18N

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The simplest way is to turn the ON/Off switch on the plug-in power cord to OFF. Wait 12 to 15 minutes and turn it back ON. If yours is not so equipped (it's supposed to be, if you live in the UK), unplug the unit for 12 to 15 minutes and then plug back in. In either case, the controls on the heater should be in the OFF position, before attempting either solution.

Hope this helps solve your problem.

Posted on Mar 11, 2011

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I have a dimplex heater with the log flames with remote.It starts works for six hours then stops. it will not restart for 18 hours with either remote or manual switch.


You didn't say whether the log flames remain on or whether the whole appliances dies. After a delay it presumably restarts.

If the whole appliance dies after six hours the safety cut-out has probably operated. While it is possible the safety device is faulty this is more likely to indicate the appliance is overheating, perhaps due to an insufficient flow of air through the appliance, perhaps caused by accumulated dust and fluff.

If the log flames remain illuminated it would indicate the thermostat might be faulty or the ambient temperature has become too high for the thermostat to operate.

18 hours does seem a long time for the unit or the room to cool but I can't offer an explanation for that other than the fault might be with the electronic control where a small fault might have strange or unusual symptoms.

I suggest the heater is first checked for inner cleanliness.

Jun 22, 2016 | Dimplex Heating & Cooling

1 Answer

Dimplex PW4 timer not working with heaters


In UK, you can call 0845 600 5111

The manual is very unclear about:
1) Wiring.
2) Resetting the timer when encountering a problem due to surge, power outage, or malfunction.
3) Troubleshoot section is missing.
http://www.dimplex.co.uk/assets/kb/operating_instructions/0/RXPW4_Instructions_Issue_4.pdf

Jul 25, 2012 | Dimplex Epx1250 Panel Heater

1 Answer

This dimplex still works well,but most of the time i have to hit the reset.it is in a 2001 modular home which we bought in 2003.it wasn`t used till dec 2003.


If you are having to reset the heater more than what is considered normal. Dimplex recommends that your stop using the heater and unlug it. Call Dimplex Technical Service at 888-346-7539, 8am - 4:30am EST, Monday -Friday, for further assistance.

Mar 08, 2011 | Universal Remote Control Heating & Cooling

1 Answer

Heater has two settings for heat and only works on low setting most of the time.


The reason for this is the overheating sensor has cut in. It may just be malfunctioning or in fact it is overheating. This has been a reoccurring problem not just for Dimplex, but other manufacturers as well.
My best advice is contact Dimplex directly and talk with someone in their tech service dept. You can find their home page by doing a Google search for Dimplex's home page.

Jan 26, 2011 | Dimplex Heating & Cooling

2 Answers

Why does my dimplex model bf8000st fan and heat turn off after 2 or 3 minutes? the flame lights keep working, just no fan or heat.


"Resetting the Temperature Cutoff Switch

This unit is equipped with a thermostat which controls the temperature
of the room by turning the heater on and off. The heater is protected
with a safety device to prevent overheating. Should the heater
overheat, an automatic cut out will turn the heater off and it will not
come back on without being reset. It can be reset by switching the
Main On/Off Switch to off and waiting five (5) minutes before switching
the unit back on."

http://dimplex.com/cms/publications/7208680300r03_EN.pdf

Dec 13, 2010 | Heating & Cooling

1 Answer

How do I reset the safety cut out on a Dimplex storage heater?


Remove pluging and switch off the power. And then re start.

Dec 02, 2010 | Heating & Cooling

1 Answer

I have two dimplex XLN storage heater, it was working last year but after someone put damp clothes on it, they are not working, could you help me please


It sounds as though it has tripped the internal cut-out - this can be manually reset quite easily by yourself. It would probably be best to ring Dimplex customer services on 0845 6005111 to get them to talk you through it step-by-step though.

Dec 18, 2009 | Dimplex DS5603 Heater

1 Answer

My dimplex night storage heater has stopped working.


...not too sure of your model but all dimplex heaters to my knowledge have an 'overload' cut out built into the system. Ours is more up to date but still goes now and then, problem is you have to get into the electrics and click the reset button, normally near or on the thermostat it's self, could be a small white plastic button, or a piece metal sticking up that needs pressing down to reset...but please before attempting make sure that you TURN OFF THE ELECTRIC / REMOVE THE FUSE/ WHAT EVER IT TAKES TO CUT ANY CHANCE OF AN ELECTRIC SHOCK!!!...because I can and will get you if it can ;-)... if your not a competent electrician please get hold of one !... good luck.

Feb 01, 2009 | Dimplex Heating & Cooling

1 Answer

Dimplex FXL24n wont heat up over night


the clip should click and the heater reset its self have you repalaced the clip ? some times you have to press the clip hard to get it to click

Nov 26, 2008 | Dimplex DS5603 Heater

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