Question about Dyson Vacuums

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I purchased a Dyson vacuum about three months ago, and I notice that it is not picking up small particles from my carpet. I not happy with the vacuum. What can I do about this problem?

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Hello, this is Ava with Think Crucial.

Most of the time the reason why vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Jul 23, 2017

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Posted on Jan 02, 2017

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  • 4 Answers

SOURCE: Suction

Might be the hepa filter needs cleaning? This is located in the housing on the side of the cleaner at the bottom (see your manual to find it). It is a big spongy ring which Dyson say you should remove once a month and wash in warm water. Dry off and replace in cleaner when completely dry. I've found this works and the suction is like that of a new machine!

Posted on Dec 19, 2007

  • 142 Answers

SOURCE: Dyson won't pick up heavier particles -

check the hose line from the base to inlet of the canister, there may be a blockage, like hair or plastic (i had a lego block and hair)

clear obstruction, and check the belt.
hope this works !

Posted on Jan 30, 2009

  • 1 Answer

SOURCE: This vacuum is a month old, I would not recommend

its not your fault and try to fix it and recomendit to anyone



:)

Posted on May 19, 2010

  • 1 Answer

SOURCE: Smartstrand carpet makes vacuums difficult to push

The seam problem could be an installation problem. It is important to pattern match any carpet with a pattern. If the carpet is a plush carpet, the seams should not be invisible, but not unsightly. If he carpet is a frieze, the seams should be hard to find. Any variance from these norms could mean a redo of the seams by a talented carpet installer. In a large room such as yours seams will never be invisible.
Good Luck, carpetguru

Posted on Sep 19, 2010

DysonInfo
  • 107 Answers

SOURCE: We have frieze carpet, and although the Dyson

Have you had the machine serviced or changed/washed the filters? This will reduce the efficiency of the machine if you haven't.

Posted on Dec 20, 2010

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1 Answer

The exterior canister, wheels and casing are covered in dust after every use. After 2 months all filters look brand new.


Hi there, it's Jack at Dyson.

It's normal for your Dyson vacuum to generate harmless static in use, especially when the machine is new. This is due to fast-moving dust and debris passing through the vacuum's ducts. It can also be affected by humidity, and by the synthetic content of the carpeting you're using the vacuum on. The static charge can cause airborne dust particles to cling to the vacuum's outer casing. Our machines include airtight seals, which mean it's extremely unlikely these particles would have come from inside the machine.

Briefly wiping the machine with a damp or anti-static cloth after use should help to dissipate any static charge.

DC65 uses Dyson cyclone technology to capture even microscopic dust and allergens inside the clear bin, keeping dust away from the two washable filters. The fact that the filters are still clean after several months' use simply shows the cyclone technology is doing its job effectively, and does not suggest a fault with your machine.

To reassure you, we'd appreciate the chance to take some further details, and to discuss your concerns. Please give the Dyson Customer Helpline a call on 1-866-693-9766 (US) or 1800 239 766 (AU) to talk with our experts directly.

We'll look forward to speaking with you.

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1 Answer

Brand new dyson dc46 beater bar not working


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jun 09, 2013 | Vacuums

1 Answer

My dyson does not pick-upsmall particles


Wash the air filter (fairy water), you should do that every 6 months.

Apr 30, 2012 | Dyson Vacuums

1 Answer

How do u clean the cylinder of a dc25 animal? Mine is very dirty


Hi there,

We'd advise against using your Dyson for picking up carpet powder. We'd be happy to provide advice on cleaning your machine - please call our customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 01, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Just purchased a new Dyson animal vacuum and cannot push it thru the carpeting. I have it set to the highest pile carpeting but it is impossible to push. Seems to work fine on less thick carpeting.


Hi there,

I'm sorry to hear you're having difficulties using your Dyson cleaner on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

Brush bar is scratching hardwood floors. It seems too low!


Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller is not working properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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1 Answer

Dyson won't pick up heavier particles -


check the hose line from the base to inlet of the canister, there may be a blockage, like hair or plastic (i had a lego block and hair)

clear obstruction, and check the belt.
hope this works !

Jan 30, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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