Question about Dell 924 All-in-One InkJet Printer

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Troubleshooting Dell 924 all in one printer(Printer reads unsupported cartridge)

My printer has been printing & working fine for as long as I had it. I have been using refilled ink cartridges and it was still printing fine. Up until 2 days ago when I turned on my unit to print something out, it read unsupported cartridge. I have had the same cartridges in and was able to print anything without any problems-then out of the blue it is giving me a problem. What do you think could be causing it to say unsupported cartridge? I tried uninstalling and reinstalling the software, unplugging and plugging the unit back in, and even removed and replaced both ink cartridges (& cleaned the cartridge with some rubbing alcohol) but still no success. Please help.

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  • mmn2 Sep 08, 2008

    problem= worked fine till a few days ago now error of unsupported cardridge, cleaned cotacts replaced with other cardridge same problem

  • Ginger24 Feb 24, 2009

    My Dell 924 has worked perfectly until a few days ago, it now tells me that the black cartridge is missing, I have cleaned the contacts on both the cartridge and the machine, changed the cartridges, uninstalled and re-installed the software and it is still the same. Is there anybody who knows what is wrong ?

  • Ginger24 Feb 24, 2009

    I have just cleaned the resting plate inside my printer, allowed it to dry, re-fitted the cartridges and I still have the same message - black/photo cartridge missing. I have spent days now trying to fix this problem. Any suggestions on how to cure this problem, please.

  • Twilagal Feb 24, 2009

    I bought replacement cartridges at an Inkstop store and although the manual says these cartidges are compatible, the printer is giving me the error message that I have inserted an "unsupported cartidge". The black ink was getting so faint that I replaced the black ink cartridge before the printer told me I was low on ink. Now even though I put the old black cartridge in, I am getting a "left cartidge incorrect" message on the printer.


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Try replacing the cartridge with a new Dell ink cartridge, the refill may have gone bad.

Posted on Aug 01, 2008

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I'm attempting to print with my 924 printer , which I use very occasionally. You inform me that I am using an "UNSUPPORTED CARTRIDGE".The offending ??? cartridge is one I purchased from Dell some time back...

Since you are printing occasionally, I guess the nozzles on your print head (which is on your cartridge), are clogged up. You can find your printer on your pc, or just click print. When the window for printing opens, you will see several tabs. One of them should be "maintenance". You can try and clean the nozzles via your pc. Just follow the instructions on your monitor. You should also know that cleaning the nozzles will use a lot of your ink, especially if you do it several times.
Hope that helps!

Mar 04, 2010 | Dell 924 All-in-One InkJet Printer

2 Answers

Dell 924 printer shows error as "unsupported cartridge"

You can't have a Dell cartridge refilled. It's Dell's way of making big bucks selling overpriced cartidges. Their practise is almost illegal and eventually they will get sued.
Buy an HP or a Kodak printer. Both sell better printers and their cartidges can be refilled.

May 03, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Unsupported cartridge error

Sounds like a falty cartridge. Call Dell tech support. The cartridge should have a warranty even if the printer iself does not. They'll replace it.

Feb 26, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Ink for Dell Photo924 Printer

Here is a site that has refurbished, guaranteed ink for your printer:,Photo-all-in-one,924,Ink-Cartridge,2344,printer.html

Refurbished Alternatives for Dell 924 Ink Cartridges and Printing Supplies Our Alternative Remanufactured Cartridges to replace the Dell OEM cartridges for use in the Dell 924 have a one year 100% quality satisfaction guarantee. These cartridges are not refurbished Dell OEM Cartridges. They are Non-OEM products that have been modified and refurbished by a remanufacturer that is not endorsed or associated with Dell and are guaranteed by to work with your Dell 924 Printer. They are a low priced alternative to Dell OEM Cartridges. Our refurbished alternative cartridges to the OEM Inkjet Cartridges are manufactured to the highest performance and quality standards and will deliver optimal prints when used in your Dell 924. Since we import our products directly from the remanufacturers we can pass the savings on to you. copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 28, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Right cartridge incorrect

I also have a problem with my Dell 924 it's driving me mad! it just keeps flashing right cartridge incorrect: Can someone please help me!


Sep 02, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Unsupported cartridge??????????????

Check to make sure that all of the packing "tape" has been removed correctly on the replacement cartridge and that the cartridge is seated correctly and the circuit contacts make good contact with the contacts within the carriage assembly and that nothing is obstructing it. Possibly a defective cartridge..

Aug 01, 2008 | Dell 924 All-in-One InkJet Printer

3 Answers

Incorrect right cartridge - unsupported cartridge.

I had the same "unsupported ink cartridge" thing going on with hp until I got fed up and uninstalled the hp software and just used my windows devices and printers. Windows will automatically find drivers for your printer and you should be able to choose how much of that software you want to download and install. Eventually I did get some software from hp but I still use Windows fax and scan. When I had a chance to participate in a questionnaire, I made it plain to hp that it's my printer, my ink, my cartridges and I'll do what I want with them. I'll take them out and use them for a planter if I want! In the meantime, I do expect them to print with whatever I put in them. It might not be as good a quality as the original, but it's still my right.


May 27, 2008 | Dell 924 All-in-One InkJet Printer

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