Question about Microsoft Video Game Consoles & Games
Go into System Settings -> Console Settings -> System Info and write down the Console Serial Number or leave it displayed on your television. Now call 1-800-4-MY-XBOX and explain the situation to them. They'll ask you a bunch of questions to verify your identity and one of the questions should include the serial number. They will instruct you on exactly what you will need to do to reset the password.
Posted on Mar 11, 2011
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Posted on Jan 02, 2017
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If you've forgotten the answer to your pass-code reset question as well as your pass code, please call Xbox Customer Support at 1-800-4-MY-XBOX (1-800-469-9269).
Or you could try resetting xboxs software by ("holding Y while turning on the box")
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