Question about Konica Minolta magicolor 2400 Laser Printer

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The pickup tray does not pull in paper and eventually times out and shows an error state (lightning bolt). This has been cleared in the past by power cycling the printer and sometimes by manually lifting the paper a bit, but lately it times out more often than not. The printer was advance-replaced a few years back, so it is no longer under warranty.

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Clean the feeding roller

Posted on Mar 11, 2011

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Posted on Jan 02, 2017

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The paper jamming sounds like worn pickup rollers. Pull out the paper tray and feel the rollers on the tray and just inside the top above the tray. The rollers should feel a little rough to the touch, if they feel smooth then you need to get them replaced.

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In the Attention state, the Attention light is blinking and the Go and Ready lights are off. This state can be reached in the following circumstances:

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Nov 13, 2009 | HP LaserJet 1010 Printer

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The paper jamed now I get a 41.3 error message and can't solve


Hello,

The error 41.3 is unexpected paper length and was caused by the printer pulling more than one sheet. Now the problem is clearing the paper jam in the paper tray. The only way I have found to get it clear is to put the printer on its back with the paper tray facing straight up. Now push the tray in just a little bit if you can and try to shake it to get the paper to shift to the other end. After a minute or two put the printer back down and try to open the tray. If you can then just put the paper back where it goes in the tray. Be sure the pickup roller is clean, no paper dust and such. then try printing again. If you still can't get the tray out then you will have to dis-assembly the printer to get it clearer. Let me know if this gets you going.
Buddy
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Over 21 years of PC and printer support/repair

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According to the manual: "A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time." That usually means that the rollers fail to pickup the paper from Tray 2. Usually, cleaning the paper feed roller in the 500 sheet tray should fix this. While blowing out dust, you may have coated this roller with paper dust. A quick way to double check this is to power cycle the printer & try to print from Tray 1, the MP feeder tray (unless Tray1 has rarely or never been used...it might be a little tempermental as well). Regardless, this error is very common & is usually fixed by cleaning. Depending on usage, this roller is considered a customer replacable item (Part # RM1-0037-000CN) with a life expectancy of more than 200,000 pages. There are 3 of that type roller in the printer, but the one in the tray is usually the 1st one to fail. Hope this helps!

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1 Answer

Error Message: Lightning Bolt A


Remove the tray and check the wire you mentioned, that it is connected to the paper end sensor.
Probably the paper end sensor has its plastic legs broken.
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Good luck and please rate me, thanks.

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HP 3419A


Hi Mose,

I never faced this problem any time , but could find a solution for you which i think will be helpful.

The paper jam error state occurs if the printer detects a paper at the platen after attempting to eject paper to the out tray. Clear the paper path.
<Power and Resume>
1. Turn the printer OFF and back ON to allow the printer to clear the jam.
(If the paper remains jammed, turn it back OFF and follow the remaining steps.)
2. Open the top cover and remove the OUT tray.
3. Pull the jammed paper out of the printer by grasping the middle section of the paper.
4. Remove all torn pieces from the paper path.
5. Remove any wrinkled or torn paper from the IN tray.
6. Reload the paper stack.
7. Replace the OUT tray and close the top cover.
8. Turn the printer ON.

Hope this answers your problem, Please let me know by providing your valuable feed back

Thanks,
Robosoft.

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Hp colouer laserjet 4500n printer 2nd paper tray dont work when i clear the printer memory it work properly for few day in this printer an error shows drum life low change the drum and tool kit


I would definitely suggest ordering the drum life kit and replace that. A lot of times the tray comes undone from the paper tray holders causing the rollers to not be able to pickup paper. Be sure all the plastic holders are snapped into place on the right paper size setting and check the rollers for dirt, glue or wear.

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