I made the mistake of rotating the cartridge drum by hand to replace the cartridges. Looks like I may have broken something in the mechanism. The mechanism won't rotate and has a ratcheting sound like some nylon gears are turning but not engaging. Any suggestions?
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Re: Looking for a repair facility
At the cover that you opened to access the toner drum carousel, there should be a hole where a plastic fin pokes when the cover is closed. Generally you can use a screw driver to depress this and it will allow the carosel to turn freely so you can remove all the toners.
Close the door after all cartridges are removed and power the printer up again, it should ask you to reinstall the cartridges 1 by 1.
I don't think you broke anything unless you used alot of force to turn the carosel, that noise is quite common if you turn it without that tab depessed.
It's likely that one of the toners is not seated properly causing this issue...
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Reset the Drum Cartridge
NOTE: This solution should only be used if you have already replaced your Drum Cartridge and the Drum Light is still on. If you have not replaced your Drum Cartridge, refer to Related Items at the bottom of this page.
If the Drum Cartridge has already been replaced and the Drum Cartridge Light still remains lit, the Drum Cartridge needs to be reset. To view an animated guide of the Drum Cartridge Reset procedure, refer to Related Items at the bottom of this page, or follow the steps below.
Turn the power off.
Press the Release Button to open the top half of the copier.
Remove the Toner Cartridge by pressing the green Release Button and pulling the Toner Cartridge straight out.
Set the Toner Cartridge off to the side, out of the way.
CAUTION: Be careful not to touch the red shiny surface of the Drum.
Remove the Drum Cartridge.
Face the end of the Drum Cartridge that goes into the copiers. You will see a series of gears.
Hold the Drum Cartridge so that the large black gear at the end of the Drum is to your left. There will be an off-white gear above and to the right of the black gear. Below that is a set of three chocolate-colored gears across the middle. Directly below the middle chocolate-colored gear is an ivory white gear. To the immediate right of the white gear is a small black gear. This small black gear will be the gear to focus on.
At the top of this gear is a Retainer Clip holding it in place, then the gear itself. At the very bottom or base of this gear is a flat black Reset Flag. Some describe this Reset Flag as looking like a flag or the blade of a hockey stick. The Reset Flag may be partially obscured by the ivory white gear.
With your fingernail or a pen, rotate the Reset Flag counter clockwise so that it is next to the third or far right chocolate gear.
Reinstall the Drum Cartridge.
Reinstall the Toner Cartridge.
Close the top half of the copier.
Turn the power on.
The Drum Cartridge Light should now be gone and there should be a '1' in the LED Display. If the Drum Cartridge Light is still lit, repeat all above steps.
Step 1Turn off and unplug your Canon copier. Put on a pair of latex or work gloves to keep toner and debris off of your hands. Cover a table, desk or other surface with three to four sheets of newspaper to protect the surface from spilled toner Step 2Open your copier's toner cartridge door on the front or top of the device and remove the toner cartridge. The cartridge contains the drum as part of its unit. Lay a flannel cloth onto the newspaper-covered table, desk or other surface and then shake the toner cartridge gently above the cloth to coat the cloth lightly with ton
Place the cartridge upside down on the newspaper-covered surface and open the drum's shutter door, which contains hinges. Rotate the drum using the spindle on the side and wipe the drum's surface with the toner-covered flannel cloth to remove any dust, dirt and caked-on debris. The drum only rotates in one direction. Work quickly so as not to expose the drum to light. Artificial and natural light can damage the drum's surfac Step 4Continue rotating and wiping the drum's surface until it is free of any debris and dirt. Close the drum's shutter door and reinstall the cartridge back in your Canon copier.
Remove the fuser (The hot unit) fist and check for broken gears or jammed gears. Next check the gears in the rear where you removed the fuser. also remove the drum cartridge and check that the drum rotates ok do not touch the drum must use the sides only. Turn only in the clock wise or you might flip the cleaning blade. Which is what removes the old toner before the next image is placed on the drum. If it is yellow looking replace it. Located on the left side of the drum. Open close the front door reset the code.
Vertical streaks: Check,which color/s streaks are appearing on print out,remove that cartridge/s check on drum surface for streaks.. if found replace that cartridge/s..check. Horizontal streaks: This problem appears when the cartridge/s image drum not rotating properly. Resit the cartridges properly, print 20nos of blank pages, then check.... replace the cartridge..
Is it un even vertical line on media?.. observe which colour it is, replace the cartridge.Reason: Cartridge drum rotation is not in proper manner while image formation( jerks in rotation) result vertical line on media. Most of the cases cleaning blade causes of the malfunction, if you can shoot the problem do it or else replace the cartridge.Pl avoid to handle the drum surface with bare hands as well as don't expose the drum under the light.
You don't want to rotate the toner cartridges, you need to get a new Drum Cartridge assembly. When you get that, it will have detailed directions, but you'll end up opening the top of the printer and pulling the drum straight up.
This is a different component than a toner cartridge. The toner carts are the supply of new toner. The drum cart collects excess toner during the printing process, and when it's full you need to get a new (empty) one.
If you connect to your printer's web interface it will have a link for "order supplies" that will take you right to the dell.com page for it. Post a comment back if you need me to get the URL, and I'll grab it from my printer when I get home tonight.
What kind of error....blinking light which lights are blinking..or is it a code 17h or something like that.....please clarify for me. thank you....whytfang. In the mean time you might take all of the cartridges out and make sure they are in correctly and none are damaged...and then clean the circuit boards and the reading board under the cartridges, then reinstall them and turn the printer back on...if not fixed try again and take care with the reading board...it is delicate...and the chips should be blown clean with pressurized air...like the canned spray used to clean keyboards or other delicate computer components. Try this in the meantime and send me the other info...good luck.